Demo

Customer Service Representative

Harr Motor Group
Worcester, MA Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/23/2025

About the Role :

Join Harr Motor Group as a Customer Care Representative and play a key role in driving growth and ensuring exceptional customer satisfaction. As the first point of contact, you’ll connect with prospective customers, generate leads, and provide outstanding support by addressing inquiries, resolving concerns, and maintaining clear communication.

Benefits :

We offer a comprehensive benefits package, including :

  • Competitive pay : $17–$19 / hour Bonus Pay
  • Sign-on Bonus : $500 after 120 days
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO), holidays, and 2 weeks of vacation to start
  • Up to $100 / week childcare reimbursement
  • College scholarships for employees' children
  • Career growth opportunities

Key Responsibilities :

  • Handle customer calls and emails professionally.
  • Identify and meet customer needs with tailored solutions.
  • Document interactions accurately in our CRM system.
  • Collaborate with Sales and Service teams to resolve concerns.
  • Schedule appointments, complete follow-up calls (15 / hour), and respond to internet leads within 15 minutes.
  • Stay informed on products, services, and policies.
  • Requirements :

  • Customer service experience and interest in sales (preferred).
  • Excellent communication and problem-solving skills.
  • Ability to empathize and remain calm under pressure.
  • Familiarity with CRM systems (preferred).
  • Flexibility to work shifts, including weekends and holidays.
  • Why Join Harr Motor Group?

    Harr Motor Group is a leading automotive dealership based in Worcester, Massachusetts. With over 80 years of experience in the industry, we pride ourselves on delivering exceptional customer service and offering a wide selection of high-quality vehicles. As a member of our team, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

    We’re committed to creating an inclusive workplace where everyone is valued. As an equal opportunity employer, we prohibit discrimination or harassment of any kind.

    If you’re passionate about delivering great customer experiences and want to grow with a company that values its team, apply today to join the Harr Motor Group family!

    Salary : $17 - $19

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