What are the responsibilities and job description for the HCVR Table Games Dealer (Full Time; Varied Shift) $5.25/hour + tokes position at Harrah's Cherokee Valley River Casino & Hotel?
Job Description
Harrah's Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE : Table Games Dealer
DEPARTMENT : Operations
JOB GRADE / FLSA STATUS : H5 - Non-Exempt
BADGE TYPE / COLOR : KeyBlue
REPORTS TO : Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service
SUPERVISES : N / A
JOB SUMMARY :
Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah's Cherokee Valley River Casino & Hotel guests.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivity
- Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
- Demonstrate superior customer service skills by displaying outlined service behaviors at all times
- Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
- Initiate courteous and friendly conversations with guests
- Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
- Possess money-handling skills, count large sums of cash and exchange for table chips
- Possess a thorough working knowledge of all casino games certified to deal
- Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
- Check for satisfaction and effectively resolve service breakdowns when they exist
- Exercise appropriate discretion in identifying situations that require management attention
- Provide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisor
- Act as a role model; always present oneself as a credit to Harrah's Cherokee Valley River Casino & Hotel
- Promote Caesars Rewards programs and card membership
- Create an atmosphere of luck and celebrate guests' wins
- Provide a warm farewell and thank guests for visiting
- Delight our guests with outstanding service
- Adhere to regulatory, departmental, and company policies / procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS :
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS :
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary 1.11.24
About Us
Salary : $5