Assistant Sports Book Manager- Full Time (Harrah's Atlantic City -WHN)

Job Summary

The Sportsbook Assistant Manager is responsible for effectively managing Sportsbook Supervisors and Ticket Writers in a high-performing, welcoming environment that is focused on customer service and compliance. The position assists with the scheduling of Ticket Writers/Supervisors to ensure full coverage of sportsbook terminals and generates opportunities to promote a positive image for the company within the industry and community.

Essential Job Functions

• Effectively manage and schedule Sports Book Supervisors and Ticket Writers to ensure full coverage of sports book terminals
• Place and replenish sheets/parlay cards
• Write compliance paperwork/MTLs
• Manage cash drops and cash replenishment
• Approve ticket cashing as determined by approval matrix and internal controls
• Assist in Reward card signup
• Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
• Ensure policies and procedures are adhered to daily
• Develop relationships with customers and ensure they feel welcomed
• Keep a par list of supplies for the Manager
• Provide support to Ticket Writers to handle customer complaints/disputes
• Assist in handling the day-to-day activities of a sports book
• Foster an environment focused on customer service and compliance
• Promote a positive image for the company within the industry and community
• Enabling and disable kiosks for daily wagering
• Monitoring customer activity on kiosks for compliance and AML purposes.
• Reset unregistered cash and pay-out totals and complete necessary paperwork for kiosk wagering
• Monitor back-office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable
  
  

Education And Experience

• 2 years’ experience as a Sports Book Supervisor
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
  
  

Competencies

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service
  
  

Physical, Mental And Environmental Demands

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment
  
  

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).