VIP iGaming Casino Host (Las Vegas)

Job Description

VIP iGaming Casino Hosts are an integral part of our VIP program. This role is dedicated to working with entry level VIP iGaming guests in an effort to increase their play to a level that will qualify them for a VIP Executive Host. The name of this team is “Path to Digital VIP” and the primary objectives will be to focus on three specific segments consisting of Pre-VIPs, Lapsed VIPs, and Prospective VIPs.

VIP iGaming Casino Hosts will work as a team and in turn be incentivized on their team’s success as a supplement to their base salary. This position is a perfect starting point for anyone aspiring to enter the industry of VIP iGaming Executive Hosting. VIP iGaming Casino Hosts will share a pool of guests across the three previously mentioned segments without having to provide their name or contact info. This is important because a fundamental rule of the “Path to VIP” program is to keep a clear line between our guests perceived value of being hosted by a Casino Host compared to the value of being hosted by an Executive Casino Host. Casino Hosts will not need to attend to guests requests outside of their normal business hours.

If you have always wanted to enter the casino industry but never could find a way to break through than look no further than this opportunity. Not only will you be equipped with every tool and resource needed to be effective at your role, but you will always be supported by a leadership team that is focused on creating opportunities for you to eventually grow into an Executive Casino Host role.

What Will You Do

• Incentivize Pre-VIPs, Lapsed VIPs, and Prospective VIPs with strategic digital casino offers to increase the guest’s wagering activity.
• Graduate as many players to a VIP Executive Casino Hosted level as possible.
• Work with teammates closely to achieve all team targets set forth by the leadership team.
• Utilize your personality in your phone calls, texts, and emails to ensure guests can feel our family style service.
• Congratulate guests who have large wins with us.
• Outbound contacts will be your daily focus with little to no focus on inbound contacts.
• Coordinate with VIP customer support to pass along any guest issues that need to be reviewed.
• All contacts will be made via phone call, email, and/or text.
• Demonstrate a willingness to teach, mentor, train and share information with colleagues.
• Ensure all concerns are addressed in a timely manner communicating with internal and external partners.
• Knowledgeable of all happenings on property and in-market for cross-sell opportunities.
• Brainstorm and helps create new Path to Digital VIP promotions and initiatives to enhance the value of the program producing measurable financial results from the provided cohort of guests.
  
  

What Will You Need

• Two or more years in sales or the casino industry.
• Positive personality that is not easily swayed
• The ability to stay calm and composed when speaking with agitated guests.
• Aptitude for creative thinking in terms of finding new ways to solve situations.
• Basic understanding of casino games and their correlating rules.
• Strong time management skills.
• Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in.
• Very strong teamwork skills.
  
  

Physical Requirements

• Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 60 calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.