Funeral Service Professional

Qualifications:

• 1 years of funeral industry experience, a plus
• Service Experience Greeting, Ushering, Serving
• Bi-lingual in Spanish, a plus

Full Job Description:

The nationally recognized Selected Independent firm, Harrell Funeral Home, is looking to expand our team. We consider our staff our most valuable asset. Harrell continues to set the benchmark within Central Texas for our service. Many customers compliment us for our graciousness, accessibility, ability to accommodate their requests, gifting to work seamlessly as a team, and genuine love for all who enter our funeral home. We hire extraordinary people with a gift for sharing in the feelings of those they are serving. We are looking for individuals who have servants’ hearts and desire to work in a culture that helps each other.

The primary role of this position is to make sure customers attending funeral services feel welcomed and comforted during the service.

Core Competencies

A) Customer Focus

Funeral Service Professionals have a high level of customer focus. Outstanding service is a passion and they inspire and challenge others to the same passion. Treat 100% customer satisfaction as a personal goal and accept no excuses for not achieving that goal.

B) Teamwork and Communication

Funeral Service Professionals have a strong personal ethic about how to treat others, especially fellow employees. Genuinely respect fellow employees and deal with others directly and forthrightly without manipulation or duplicity.

C) Operational Ability

Ensure responsibilities are carried out with such attention to detail that everything is right, in every way, every time. Be effective at achieving high quality and high results at reasonable cost.

Primary Responsibilities:

• The primary role of this position is to greet customers as they enter our funeral home for a funeral service or visitation. Help customers "feel we care" and "at home" when visiting the funeral home or attending a service/visitation.
• Supports Funeral Directors in preparing for and implementing a funeral service or visitation. Responsibilities may be carried out at services during the day or evening. Responsibilities may include assisting with parking, greeting families, distributing programs, setting up flowers or delivering flowers, driving funeral home vehicles, helping with receptions, etc.
• Listen attentively to guests questions and refer them to the appropriate person when necessary.

Successful Personal Characteristics

• Ability to meet/exceed funeral home’s quality standards for all services
• High level of integrity, compassion, and honesty
• Extrovert, friendly, approachable, and desire to empathize with customers
• Excellent interpersonal, communication, and listening skills
• Stable, calm, open, and adaptable in any situation
• Maintain a team player mindset
• Serve diverse clientele

Skills & Abilities:

• Solid communication verbal skills
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize, and work under pressure
• Professional appearance and demeanor

About Harrell Funeral Home

Harrell Funeral Home is a nationally recognized family-owned funeral home and crematory. Harrell received the 2021, 2022, 2023, and 2024 "Best of the Best" award in Austin for the Funeral Home/Cremation category. Additionally, Harrell is among the top funeral homes invited to be a Selected Independent Funeral Home and recognized for high-quality service, fair pricing, broad portfolio, and strong reputation. In 2024, Harrell served over 1,300 families in Texas between all their locations in Austin, Dripping Springs, Kyle, Kingsland, and Llano. The Harrell brand also encompasses Angel Funeral Home and ATX Cremation, an online cremation business, and Highland Lakes Cremation Center in Marble Falls, Texas. To learn more about Harrell visit www.harrellfuneralhomes.com.

Job Type: Part-time

Pay: Up to $16.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Application Question(s):

• Have a current drivers license.

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $16