What are the responsibilities and job description for the Service Manager position at Harrell's Automotive?
We are seeking an experienced service manager to join our growing family business. The role of the Service Manager is to manage and direct the operation of the service bays of a Retail Automotive Repair Facility engaged in selling tires, related automotive parts, and mechanical services. This position ensures compliance to all company policies and procedures for automotive services. This position must exemplify the highest level of customer service and professional integrity.
Responsibilities include but are not limited to:
Report directly to the Location Manager and act as an extension of the Location Manager.
Maintain daily/store operation paperwork including close of day, inventory management, returns.
Help hire, train, manage, and lead technicians
Be able to discuss situations with employees in a professional and positive manner.
Maintain company policies, procedures and ensure the security and safety of the facility and employees.
Demonstrate and promote excellent customer service every day.
Assist in supervising repair and maintenance quality.
Explain service recommendations and options to service advisors and assist with customers when needed.
Maintain a professional appearance.
Maintain a professional appearance of their assigned location.
Sell company promotions.
Must complete a minimum of four hours of continuing education per year.
Set a positive example for all employees.
- Must be able to take directions
- Must be able to learn and use computer programs
- Physical Requirements Constant need to be on your feet Prolonged walking and standing required
- Must be able to bend, stoop, squat & kneel
- Must be able to lift 50 pound
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Application Question(s):
- Do you have automotive repair estimating experience?
Experience:
- Automotive sales: 3 years (Required)
- Automotive service: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $65,000 - $85,000
