What are the responsibilities and job description for the Training Consultant position at Harri US?
About Harri:
Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.
If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.
Who you are:
Harri is searching for a dynamic Training Consultant with a background in public speaking and expertise in developing educational content. We are looking for a proactive and detail-oriented individual who is self-reliant, takes initiative, and embodies an ownership mindset. The ideal candidate is passionate about delivering top-notch learning experiences to both our clients and internal teams.
Key Responsibilities:
Much of your time will be spent creatively producing, updating and maintaining online learning materials, videos and guides that are used as self-service training resources for clients and internal teams.
In addition, you will also have the following core responsibilities;
- Build rapport and foster new client relationships
- Facilitating online, webinar-style training sessions to an open audience
- Facilitating in-person or virtual bespoke client training sessions
- Delivering and owning the new hire onboarding program
- Use learning data to guide re-teach efforts and close learning gaps
- Assist in designing, creating and updating user/product training content and material
- Reporting quarterly on client training data
Experience and Skills:
- Bachelor’s degree in Adult Education, Communication or equivalent degree
- 3 years of experience and demonstrated success as a Client Trainer in a corporate environment
- Experience training SaaS
- Fluent in all office programs & general tech savviness
- Experience in curriculum design and development
- Excellent communication (written and verbal) and presentation skills (both in-person & virtual).
- Ability to communicate effectively at all levels within the organization
- Experience simplifying complicated technical content approachable for general audiences
- Demonstrate experience in creating beautiful, visually appealing presentations
- Willingness to travel 5-10% of the time
- Critical thinking and problem-solving skills
- Sensitivity and patience when working with clients
- Flexibility/adaptability to work in a very dynamic environment
- Ability to work nearly autonomously
- Desire to work in a highly collaborative atmosphere
The salary range for this position is $75,000-$85,000 (USD).
*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*
Salary : $75,000 - $85,000
