What are the responsibilities and job description for the Manager of Business Development position at Harri?

About Harri :

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are :

We are seeking a dynamic and results-driven Manager of Business Development to lead and optimize our Sales Development and Business Development teams. In this role, you will partner with the Senior Director of Global Sales Development team to refine processes, drive team performance, and ensure seamless collaboration between sales and marketing functions.

You love & thrive in a fast-paced, evolving environment, bringing creative problem-solving to unstructured challenges. You love creating processes and working closely with marketing to execute initiatives and campaigns. You love developing reps and want to learn to become a stronger leader. This role offers the opportunity to lead a high-impact team, develop innovative strategies, and directly contribute to the growth and success of the organization.

Most importantly - you are curious, courageous, and operate with conviction.

Curiosity : You have a natural curiosity and are always eager to learn, ask questions, and uncover new insights to drive success.
Courage : You possess the courage to take risks, challenge the status quo, and pursue bold opportunities, even in the face of uncertainty.
Conviction : You operate with excellence, driven by a deep conviction to deliver results and uphold high standards in everything you do.

Key Responsibilities :

Manage Prospecting & Lead Generation :

Oversee proper distribution of leads across the sales channel and ensure lead-handling efficiency.

Teach and manage the utilization of tools such as CRM systems, social media platforms, and cold outreach to generate leads.

Optimize Sales Processes :

Identify and address bottlenecks in the sales funnel to improve efficiency and drive productivity.

Lead the creation and implementation of new sales development initiatives to improve results.

Data-Driven Insights & Accountability :

Hold team members accountable for achieving specific KPIs, including SQL and SAO targets.

Establish and track accountability metrics to ensure team success and continuous optimization.

Analyze performance metrics to provide actionable insights for leadership and guide top-of-funnel strategies.

Sales Team Enablement :

Develop and implement streamlined processes to enhance sales productivity and simplify workflows.

Skill Gap Identification : Use performance data to pinpoint and address knowledge or skill gaps within the team.

Performance Coaching and Training :

Review historical and current reports to forecast future performance and refine strategies.

Provide continuous coaching, mentoring, and skill development for Business Development Representatives (BDRs)

Cross-Functional Collaboration :

Foster strong relationships between Sales Development, Sales, and Marketing teams to ensure alignment and smooth communication.

Feedback Integration : collect and relay feedback to continuously improve team performance and management strategies.

Manage all aspects of the Sales Development team, ensuring alignment with broader business goals.

Experience and Skills :

Bachelor’s degree preferred.

5 years of experience in a high-performance sales development role.

In-depth understanding of sales processes, tools, and training methodologies.

Proven experience managing a team of 10 Sales Development Representatives.

Expertise in Salesforce, including data analysis and reporting.

Strong analytical skills with the ability to present data-driven insights to leadership.

Proficiency in Outreach.io or similar sales engagement platforms.

Exceptional communication, coaching, and leadership skills.

Able to build internal relationships with sales and marketing

Fast learner

Organization and time management skills

Enthusiasm and passion!

Restaurant Industry Experience a plus!

The base salary range for this position is $90,000-$120,000 (USD).

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.

Salary : $90,000 - $120,000

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