What are the responsibilities and job description for the Service Coordinator position at Harris Brand?
The purpose of your role as a Service Coordinator
As an Service Coordinator, you will be responsible for supporting the service business including effectively data entry into operating system including equipment, safety audits, monitoring inventory stock, and supporting management. Clear and concise communications with department managers, employees, and customers is required to ensure customer commitments are met. This role will provide administrative support to other members of the team.
Service Personnel Support:
- Support field personnel by arranging necessary parts, tools, and equipment rentals.
- Check-in and stage incoming parts with notification to staff including returns and credits from vendors.
- Provide back up to dispatch as needed.
- Data Entry of new equipment into data base with updates or corrections.
Customer Relations:
- Answer calls for controls phone line during normal business hours and provide excellent customer service.
- Advise Service Manager of customer comments.
- Expedite resolution of complaints to ensure and maintain long-term relationships. Communicate resolution to customer.
- Build rapport and productive working relationships with customers, vendors, and other outside agents. Effectively represent company’s interest to outside agents to maximize profits.
- Maintain awareness of high credit risk customers and obtain approval from Service Manager prior to authorizing service. Diplomatically communicate response to customer.
Administrative and Billing Support:
- Operate computers programmed with accounting software to record, store, and analyze information.
- Review completed service reports and compare figures to the accounting software for accuracy. Follow up with service and construction personnel on any discrepancies. Request labor hours and materials reallocated as needed.
- Prepare proper documentation of itemized for work orders.
- Place parts orders for customers. Arrange for shipment or courier of materials to site.
- Monitory inventory stock, and place orders as needed.
- Process return parts orders for warranty related items.
- Set up work orders in accounting software and manage supporting file structure – scanning documents, entering information, request permits, etc.
- Review aged receivables bi-weekly and send statements to customers to ensure timely payment of work orders, service contracts, and service projects.
- Log, track, and coordinate all safety training records.
- Compose documents and other correspondence as needed.
Sales Support:
- Prepare small and routine quotes and follow-up for planned maintained
- Recognize the relationship between good performance, customer satisfaction, and sales opportunities. Understand sales objectives. Promote upgrading existing business and the sales of new business by continuously reporting sales leads.
- Forward sales inquiries to Service Manager for follow-up and assignment
What we're looking for in you
- 4 years of proficient use/understanding of Microsoft Word, Excel, and Outlook
- 2 years of customer service experience
- 2 years pf prior experience in an administrative support function
- Basic understanding of mechanical systems – what they do and how they operate preferred
- Associates degree preferred
Your life at Harris
As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!
From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.
Harris Benefits Compensation
- Medical, dental, vision, and life insurance
- 401K with company match
- Vacation time, sick time, and paid holidays
- Paid Parental leave
- Short-Term Incentive Plan
Visit our Careers Page for additional benefit details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance
Pay Range: $22.50 - $33.76 per hour
The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.
Salary : $23 - $34
