What are the responsibilities and job description for the Vice President of Operations position at Harris Computer Systems?
- Support, lead, and grow the Professional Services and Customer Support teams.
- Implement processes and practices to achieve financial, employee, and client success measures
- Identify, report, and optimize KPIs with a focus on customer encounters
- Improve automation of internal tools such as ticket management and project management
- Strategic planning for operational growth
- Lead and manage all the metrics and trending required by the business
- Lead the Operational Excellence campaigns for the business
- Collaborate with the management team to develop and maintain process improvement policies
- Manage all billable and non-billable team activities to improve the billable utilization
- Monitor, challenge and implement methodologies to speed up the implementation processes
- Lead team to create additional/new billable services that resolve customer issues
- Manage the leadership team of Operations with meaningful objectives and conversations
- Lead with the Harris Core Values
- Manage all revenue streams associated with Operations
- Manage the deployment strategies with multiple applications – update based on the application
What are we looking for?
- 5 years of management experience in client-centric business operations
- Experience leading customer service and implementation
- Experience in Project Management
- Experience in the implementation and support of decision support/healthcare software
- Experience in reviewing, understanding, developing, and implementing business processes
What would set you apart?
- Leadership experience in a software company
- Excellent communication skills – able to influence others on vision and goals
- Ability to manage multiple items in a fast-paced environment
- Finance experience – understanding EBITA, P&L, ARR/IRR
- Excellent organization skills and detail-oriented
- Ability to join two departments for more efficient outcomes
- Project Management, Professional Services, and Support Services experience
- Experience in Healthcare Operations and/or Clinical Operations (asset)
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