Clinic Clerk, WIC (Baytown)

Position DescriptionIf you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.About Harris County Public Health : Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.Position Overview : The WIC Clinic Clerk performs a variety of clerical duties in support of the WIC Program. The Clinic Clerk provides high-level customer service to program participants and applicants, screens and calculates applicant eligibility, processes program documentation, issues benefit to clients, and participates in community outreach. The Clinic Clerk ensures client satisfaction and meets performance metrics in accordance with State requirements.Duties & Responsibilities :

• Assist clients to complete all necessary forms and documentation. Completes data entry and evaluates eligibility documents for residency, identification, income, and immunizations. Explains WIC Program procedures, use of Texas WIC card and WIC Food Benefits to clients.
• Responsible for answering phones, checking in patients, scheduling appointments, and multitasking to assist client flow.
• Completes blood iron level check and anthropometric measurement, plotting on appropriate growth charts. Maintains quality assurance standards for calibration of equipment and infection control precautions.
• Conducts community outreach, provides referrals for clients needing services not provided by WIC. Makes appropriate referrals to WIC Lactation Consultant.
• Conducts Nutrition and Breastfeeding education classes.Harris County is an Equal Opportunity Employerhttps : / / hrrm.harriscountytx.gov / Pages / EqualEmploymentOpportunityPlan.aspxIf you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.netRequirementsEducation :
• High school diploma or equivalentExperience :
• Zero (0) to Six (6) months of clerical work or training experience
• Zero (0) to Six (6) months of experience in data entry and computersLicensure :
• Valid TX Driver's LicenseKnowledge, Skills & Abilities :
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Excellent communication skills (verbal & written)
• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice
• Ability to maintain confidentiality when dealing with sensitive informationCore Competencies : Organizational Leadership
• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of othersCollaboration
• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needsInnovation
• Ability to adapt to changeInterpersonal Abilities / Personal Characteristics
• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivityCommunication
• Communicates clearly and effectively, both orally and in writingNOTE : Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation, but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.PreferencesLanguages :
• Bilingual in English and Spanish preferredEducation :
• Associate degree preferred.Experience :
• One (1) year of clerical work or training experience is preferred.
• One (1) year of experience in data entry and computers is preferred.General InformationPosition Type, and Typical Hours of Work :
• Full Time | Regular
• Monday through Thursday from 8 : 00am to 5 : 30pm, Friday 8 : 00am to 12 : 00pm, and every third Saturday 8 : 00am to 12 : 00pm.
• Clinic hours may vary due to client demands.Work Environment :
• This job operates in a professional clinic environment that is highly oriented on teamwork and excellent customer service
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands :
• Position requires a high level of movement throughout the facility. Ability to communicate information and accurately.
• Ability to enter accurate information into the computer system. Employee must be able to lift supplies five (5) lbs or greater. Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids.Work Location :
• 1000 Lee Drive, Baytown, TX 77520Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.BENEFITSHarris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.The following list of benefits is offered only to employees in regular (full-time) positions :
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
• Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation PlanThe following benefits are also available to regular (full-time) employment and may be available to part-time employees :
• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.For plan details, visit the Harris County benefits website : https : / / benefitsathctx.com / 01Which of the following best describes your highest level of education completed as it relates to this position?
• High School or GED diploma
• Associate degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above02Which of the following best describes your verifiable clerical work or training experience? (To be considered, qualifying experience must be documented in your application's employment history)
• Less than six (6) months
• Six (6) months or more but less than one (1) year
• One (1) year or more
• I do not have this experience03Please provide details about your verifiable clerical work or training experience. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.04Which of the following best describes your verifiable experience in data entry and computers? (To be considered, qualifying experience must be documented in your application's employment history)
• Less than six (6) months
• Six (6) months or more but less than one (1) year
• One (1) year or more
• I do not have this experience05Please provide details about your verifiable experience in data entry and computers. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.06Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?
• Yes, I am fluent in Spanish (speaking, reading, and writing).
• Yes, I am proficient in conversational Spanish only.
• Yes, I have basic knowledge of Spanish.
• No, I am not bilingual in English and Spanish.07This role requires a Valid Driver's License (Texas upon hire). Do you have a Valid Driver's License?
• I have a valid Texas driver's license.
• I have a valid driver's license from another state but can obtain a Texas license upon hire.
• I do not have a valid driver's license.Required QuestionEmployer Harris CountyAddress 1111 Fannin StSte. 600Houston, Texas, 77002Phone 713-274-5445Website https : / / www.governmentjobs.com / careers / harriscountytx Learn More