What are the responsibilities and job description for the Bilingual - Receptionist position at Harris County?
Position Description
Duties and Responsibilities:
- Answers a multi-line telephone system and directs callers to appropriate personnel.
- Screens incoming client calls according to departmental procedures in a courteous manner. When necessary, refer clients to other agencies.
- Route other calls to appropriate staff personnel in a timely manner.
- Ensure receptionist area is kept clean and organized.
- Route all incoming mail and facsimiles to appropriate staff.
- Receives, date stamp, sort and route all incoming mail and parcels daily.
- Greets visitors, determines nature of business, and announces visitors to appropriate personnel.
- Performs a daily inter-office to various county departments in Downtown complex.
- Maintains clothing donation closet.
- Maintains conference room reservations.
- Reports to work on time and presents themselves in a professional manner and appearance at all times.
Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
- Must be customer service oriented and possesses excellent interpersonal, verbal and written communication skills.
Knowledge, Skills, and Abilities:
- Bilingual English and Spanish required.
- Proficient use of Microsoft Office applications.
- High level of accuracy, effective organizational and time management skills and the ability to manage multiple calls, inquiries from courts, lawyers, clients (including those detained in jails and prisons), and clients’ families.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Ability to learn and become proficient in various software and web applications.
- Knowledge of local government services.
General Information
Position Type and Typical Hours of Work:
- Regular Part-Time
- Monday - Friday | 8:00 A.M. – 5:00 P.M.
Salary:
- Depends on Qualifications
- Based on 26 pay periods
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://benefitsathctx.com/
