Cohort Manager

Position Description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
Under the supervision of the ACCESS Senior Manager, the Cohort Manager will oversee a team of coordinated care professionals to achieve the goals of the Cohort of ACCESS Harris County. The Cohort Manager will lead and supervise the coordinated care team, train new staff members, provide logistical guidance and support, maintain a working knowledge of and compliance with ACCESS Harris objectives and procedures, and coordinate with internal and external stakeholders to promote quality participant care. The Cohort Manager will also oversee and participate in outreach efforts to increase access, communication, community engagement, and education for residents of Harris County.

Duties & Responsibilities:

• Strategic Leadership & Program Oversight: Provide leadership and guidance to coordinated care professionals, ensuring that ACCESS initiatives align with organizational goals. Ensure adherence to internal policies, procedures, and external regulations, while developing strategies to enhance resident participation in community events and initiatives.
• Care Coordination & Case Management: Provide operational oversight for the care coordination team, ensuring effective service delivery for participants enrolled in ACCESS, including case management to address social determinants of health.
• Program Monitoring & Performance Improvement: Regularly evaluate and document team performance, data, providing continuous feedback and facilitating the improvement of both individual and team effectiveness.
• Stakeholder Collaboration: Act as a liaison between the ACCESS Harris Senior Manager, care coordination team, and relevant departments, fostering collaboration and information sharing with stakeholders and community organizations.
• Community Outreach & Engagement: Develop and implement outreach strategies to raise awareness of ACCESS Harris services, ensuring community engagement with community leaders and organizations.
• Partnership Development & Resource Identification: Conduct community assessments to identify resources, organizations, and groups that can support the goals of ACCESS Harris.

Requirements

Education:

• Bachelor's degree in business administration, Healthcare Administration, Public Health, Social Work, or a related field.

• At least two (2) years of supervisory experience leading teams to reach challenging goals and objectives in the social service space.
• At least two (2) years of experience working in case management, care coordination, social services or a related field.

• Valid Texas Driver's License.

• Proficient in the use of a desktop/laptop, tablet and cellphone along with MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal & written).
• Ability to work with limited supervision, demonstrates a high-level of integrity and professionalism.
• Ability to engage with individuals from diverse backgrounds and collaborate effectively with a variety of partners.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Knowledge of social determinants of health (e.g., education, employment, housing, social support) and their impact on individuals.
• Knowledge and understanding of community resources and services available to address identified social determinants of health (e.g., housing programs, employment services, legal aid, addiction treatment, mental health care).
• Ability to coordinate services and care for individuals in a culturally appropriate manner, ensuring that language barriers and cultural sensitivities are addressed in participants care.

• Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals.
• Exceptional project management skills to manage a variety of projects simultaneously.
• Positively influence all levels within the organization to drive change and enable effective coordination.
• Ability to create strong, positive working relationships.
• Previous experience building and managing high performance teams.
• High-level of flexibility in fast-paced environments.
• Must be a Systems-level thinker.
• Proactive, self-motivated, and mission-driven.
• Progressive, intrapreneurial leadership style to enable systemic change.

• Creates strategic change within and outside the organization to meet organizational goals.
• Develops new insights into situations, encourages new ideas and innovations.
• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change.
• Deals effectively with pressure; remains optimistic and persistent even under adversity.
• Recovers quickly from setbacks.

• Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission.
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods.
• Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Anticipates and meets the needs of internal and external customers.
• Makes well-informed, effective, and timely decisions.

• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships.
• Identifies external and internal politics that impact the work of the organization.

• Treats others with courtesy, sensitivity, and respect.
• Behaves in an honest, fair, and ethical manner and models high standards.
• Assesses and recognizes own strengths and weaknesses.

• Communicates clearly, effectively, and persuasively both orally and in writing.
• Writes in a clear, concise, organized, and convincing manner for the intended audience.

• Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion.
• Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes.
• Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions.
• Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program.

Preferences

Education:

• Master's degree in business administration, Healthcare Administration, Public Health, Social Work, or a related field.

General Information

Position Type and Typical Hours of Work:

• This is a full-time position - 40 hours per week (including evenings and weekends).
• Ability to work outside regular business hours (evenings and weekends) is required.
• May be required to travel which may include transporting clients, participating in community outreach programs, and attending meetings and training opportunities within Harris County.

• This job operates in a professional office environment with frequent occurrences of community outreach events, volunteer activities, and site visits to include the residence of participants.
• This role routinely uses standard office equipment such as desktop computers, laptop computers, tablets, cellphones, desk phones, photocopiers, filing cabinets, and fax machines.

• Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write. Works in an office or indoor environment with little or occasional light physical effort and moderate noise. May occasionally lift and move up to 25 pounds and occasionally lift to 50 pounds.

• Harris County Public Health: Health Prevention & Coordinated Care - 1111 Fannin St. Houston, Texas. 77002.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
  • Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan