Community Supervision Bilingual Technician - Receptionist

Position Description

Duties and Responsibilities:

• Maintain reception area. Greet customers. Ensure reception area is kept clean and magazines are organized. Ensure that clients sitting in the reception area conduct themselves appropriately.
• Manage a caseload by updating court dates, checking on warrants, verifying status of incarcerated clients, communicating with the assigned officer on cases, and transferring cases to the officer.
• Screen incoming client calls according to departmental procedures in a courteous manner. When necessary, refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner.
• Open Community Supervision files in hard copy and on the computer. Keep statistical data on new cases.
• File reports using the county electronic e-filing system.
• Document all actions taken regarding a case accurately and completely in the case management system and on the log sheets when appropriate.
  
  
  

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net .

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution
• Two (2) years customer service, receptionist, or secretarial experience in an office setting required.
  
  
  

Knowledge, Skills, and Abilities:

• Bilingual English and Spanish Required.
• Knowledge of Microsoft Word for Windows and Windows 2000/XP required.
• Strong communication and telephone skills.
  
  
  

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Experience handling multi line phones.
• Customer Service in an office setting.
• Work experience with the Office of Texas Attorney General preferred.
  
  
  

General Information

Position Type and Typical Hours of Work:

• Regular Full-time
• Monday - Friday | 8:00 A.M. - 4:30 P.M.
• With a half-hour for lunch.
• There is a three (3) month mandatory probationary period.
  
  
  

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.