Information & Referral Specialist

• Answers telephone calls requesting information, services and other inquiries concerning lost/found pets. Provides information regarding Harris County leash laws, rabies, animal safety and responsible pet ownership.

• Provides complete/accurate information to callers requesting routine zoonotic disease information and refers calls to appropriate agency when necessary.
• Responsible for collecting and receipting all fees.
• Process mail-in and electronic license applications, ensuring correct jurisdiction and appropriate payment.
• Maintains county wide licensing database for all pets and pet owners.
• Reviews each animal’s status daily. Update information according to animal release date and prepare euthanasia release sheet
• Takes and processes all bite reports; documenting all information necessary to locate and quarantine biting animals.
• Insures that possible rabies exposures are documented and communicated to dispatcher for investigation.
• Greets citizens at reception desk in a processional and courteous manner.
• Participates in various educational programs such as vaccination clinics, risk of rabies, health fairs, rodeo booths and volunteer programs.
• Other duties as assigned, including special tasks involved in responding to an emergency event.
  
  
  

  
  

Harris County is an Equal Opportunity Employer
  https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
 
 This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• High School Diploma or equivalent

• One (1) year of customer service experience
• One (1) year of previous data entry
• Knowledge of Windows Operating System

• Ability to communicate well verbally and written is essential.
• Ability to handle difficult situations with a professional manner is necessary
• Must be able to handle multiple projects with minimum supervision.
• Must demonstrate a professional image and have a cheerful, helpful phone voice.
• Must be able to handle multiple projects and be a team player.
• Must be comfortable working around animals.
• Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player.
• Ability to give attention to detail in a fast-paced environment.

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

• Ability to adapt to change

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity
  

• Communicates clearly and effectively, both orally and in writing 

• Experience in an animal shelter/clinic
• Experience with HLP’s Chameleon software
• Previous multi-line phone experience

• Bilingual (Spanish/English) 

• Full-Time | 40 hrs. per week

• This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.
  
  

• 612 Canino Rd., Houston, TX 77076 

• This job operates in a professional office environment and an animal shelter environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Salary : $35,360 - $36,504