What are the responsibilities and job description for the Intake Coordinator position at Harris County?
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About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
Under direct supervision of the Intake and Case Investigation Supervisor, the Intake Coordinator will be responsible for the receipt, assessment, verification, and data entry of all incoming disease reports. This includes all required reportable diseases, other disease reports, electronic medical and lab records, and databases. In addition, the individual will determine the jurisdiction of cases and make referrals to out-of-jurisdiction (OOJ) using the transfer protocol. The Intake Coordinator will be expected to possess strong attention to detail, collaborate effectively with team members, and demonstrate the capability to conduct initial assessments and promptly respond to inquiries. Additionally, the role necessitates strict adherence to established protocols and a comprehensive understanding of procedures and documentation standards.
Duties & Responsibilities:
- Patient Coordination: Coordinates receipt, assessment, and distribution of cases reported by mail, fax, e-fax, telephone, and electronic lab reports (ELRs) from the Texas Department of State Health Services (DSHS) Infectious Disease Control Unit (IDCU). Also, reviews and assesses disease reports and documents for appropriate processing, data entry into various surveillance systems, and electronic medical records database.
- Collaboration: Determines the jurisdiction of cases. Collaborates with local and out-of-state health departments on referring non-Harris County jurisdiction reports, including International jurisdictional (IJN) to other public health jurisdictions using the surveillance priority transfer protocol.
- Documentation: Scans and documents all incoming medical records and laboratory reports about investigations, encompassing but not limited to laboratory reports and medical records.
- Reporting: Maintains and updates Excel spreadsheets daily, offering weekly status reports. Conducts quality assurance for data entry into electronic medical records, ensuring accurate and current case registry information. Additionally, it ensures timely uploading of case reports to the Department of State Health Services (DSHS).
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education:
- High School Diploma or GED Equivalent
Experience:
- At least two (2) years of experience performing clerical office duties in a health care setting (hospital, physician or dental office, WIC clinic), documentation in and maintenance of confidential records, utilization of medical and disease terminology, frequent multi-tasking activities.
Knowledge, Skills and Abilities:
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent communication skills (verbal & written).
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse
- environment.
- Ability to maintain confidentiality when dealing with sensitive information.
- Experience working with electronic medical record software.
Core Competencies:
Organizational Leadership
- Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
Collaboration
- Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
Innovation
- Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
Communication
- Communicates clearly and effectively, both orally and in writing
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Position Type and Typical Hours of Work:
- This is a full-time position with the typical work hours of Monday - Friday from 8:00 am to 5:00 pm.
- Occasional weekends, holidays, and overtime may be required based on the specific needs and demands of the department.
Work Environment:
- This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine.
- The role is predominantly sedentary, involving mainly sitting with occasional standing and walking.
Physical Demands:
- The physical demands associated with this job are minimal, with occasional lifting and moving of objects weighing up to 20 pounds.
Work Location:
- Harris County Public Health: Office of Epidemiology, Surveillance & Emerging Diseases - 1111 Fannin St. Houston, Texas 77002
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Salary : $52,000
