What are the responsibilities and job description for the Temporary Help Desk Agent position at Harris County?
Help Desk Agents are responsible for:
Duties and Responsibilities:
- Learning all election content outlined in the Help Desk manual.
- Providing excellent customer service to the election workers of Harris County.
- Helping other election departments as needed.
- Must be able to multitask (speak on phone, type on computer, read from manual)
- Arriving on time for shift.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
- One (1) year customer service experience.
Knowledge, Skills, and Abilities:
- Must be able to work under stress and able to work without direct supervision.
- Knowledgeable of the general operations of an election and the Harris County website.
- Be professional and have good interpersonal skills.
- Computer literate, proficient in Microsoft Office suite, can type 30 words per minute, and be willing to learn new computer programs and applications.
- Must have the ability to prioritize tasks and possess excellent communication skills.
- Understands and can explain the ePollBook application and the voting process.
- Adherence to policies and laws are a must.
- Provided written resources encapsulate both Harris County and Secretary of State policies and laws.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Position Type and Typical Hours of Work:
Temp Full-time | Position End Date: 05/10/2025
- Days and hours of work are cover every day of the week, though individuals are normally not scheduled to work more than 5 days a week.
- 30-35 hours per week with the possibility of 40-50 hours in high-need time periods.
- Work week = 5 days a week, must be able to work weekends.
- During election: shifts range from 8 - 10 hours.
- Three mandatory days in the election, shifts will range from 14 - 20 hours.
Salary:
$17.00 Hourly
Work Environment and Physical Demands:
Temporary position. (seated at desk in warehouse)
This job is primarily a sedentary role, walking and standing are required only occasionally.
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Location:
15600 Morales Rd, Houston, TX 77032
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Salary : $10 - $17
