Service Coordinator

Job Summary:

The Service Coordinator is responsible for assisting customers with their golf car service needs. This includes managing the entire process from scheduling to billing.

Responsibilities:

• Engage with and assist customers in a professional, friendly and timely manner on the phone, inperson and via email
• Utilize company CRM and detailed note taking to track your daily customer interactions
• Identify opportunities to increase sales and service
• Determine work order requirements and priorities; communicate needs with parts and service managers
• Process warranty claims if needed
• Manage customer billing in a timely and accurate manner
• Schedule pickup and delivery of golf cars, both sold and serviced
• Tag, inspect, bill and collect payment for services prior to returning golf cars to customers
• Build and maintain relationships with customers, respond to customer communications in a timely manner
• Inspect new golf cars and equipment as they arrive and report any issues
• Drive company provided truck and trailer as needed
• Maintain cleanliness and safety of all workspace and equipment
• Report to manager, promptly, any issues with equipment, deliveries, violations, incidents or accidents
• Review, identify and implement process improvements to enhance the customer experience and improve efficiency
• Manager the daily updates of service board
• Additional duties as assigned

Requirements:

• High school diploma or general education degree (GED) required
• Driver’s license with suitable driving history
• 13 years of customer service/scheduling/billing preferred
• Experience utilizing a dealer management software preferred
• Proficient in Microsoft Office
• Adherence to all policies and procedures of Harris Golf Cars and state/local laws

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, crouch, stoop, kneel, climb, crawl, walk, stand, talk, hear, use hands and fingers for keyboarding, drive and lift and/or move up to 85lbs.

Other Details:

Job type: Full-time, nonexempt

Reports to: Branch Manager

Pay Rate: $20-$24/hr.

Expected hours: 7 am to 5 pm, Monday through Friday

Benefits: Health insurance with an HSA match, 401k, short/long term disability, $15,000 company paid life insurance policy, and paid time off

Harris Golf Cars is an equal opportunity employer. All employment offers are contingent upon the completion of a satisfactory background check, drug test and motor vehicle record driving check.

About Harris Golf Cars

Our story begins in 1979 when Yamaha introduced the first golf car to the United States. Terry Harris saw the potential in the product and jumped on the opportunity to become a distributor in Eastern Iowa. Over the past 45 years, we have expanded to cover Iowa, Illinois, Wisconsin and Nebraska and has been named the #1 Yamaha Distributor in the United States for sales and service. One thing that will never be compromised with growth is our attention to detail and excellent care of every customer. Come join the family!