What are the responsibilities and job description for the Customer Service Representative position at Harris Heating, Plumbing, Air & Electric?
Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing company located in South Jersey Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system.
Harris is currently in search of an experienced Customer Service Rep!
THE RESPONSIBILITIES:
- Provide 5-star customer service every day. After all, without helping people we do not exist
- Accurately enter client information and to convert incoming calls into booked opportunities
- Take pride in the quality of work you create
- Communicate with our clients via electronic formats, live chat, portals, and email
- Manage clients satisfaction, with happy calls, cards and responding to reviews
- Be apart of a team where you are empowered to share ideas to improve processes and the customer experience
- Take ownership of each clients satisfaction from start to finish
- Have a great attitude and be willing to learn and grow every day
THE QUALIFICATIONS:
- Strong verbal and written communication skills
- Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Work setting:
- In-person
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20
