What are the responsibilities and job description for the Dispatcher position at Harris Heating, Plumbing, Air & Electric?
Harris Heating, Plumbing, Air & Electric has an immediate need for an enthusiastic, self-motivated Dispatcher. Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.
DUTIES AND RESPONSIBILITIES:
- Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Effectively summarize and relay information
- Achieve productivity standards and goals set by the company while maintaining high quality
- Work well independently within guidelines and complete work without requiring follow up
- Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
- Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
- Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
- Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
- Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer
- Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
- Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
- Dedication to providing superior customer service
Job Type: Full-time
Starting Rate - $19/HR
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person
Salary : $19
