HVAC Warranty Technician

We are currently interviewing for an HVAC SERVICE TECHNICIAN. This is not the standard HVAC service technician position. We are looking for a highly experienced tech for our Install Warranty Department. It is imperative for this position that the client or equipment concerns are corrected on the first visit .The customers you will be serving have installed within the last year. Using your resources and knowledge to leave customers with a WOW is mandatory. If you are highly proficient at delivering world class customer service and resolving technical issues but do not want to be responsible for selling this is a great fit.

Responsibilities

• Complete all general HVAC in-home, service calls.
• Know how to establish customer rapport to sell the right products and services.
• Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work along side customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

• Licensed with knowledge of local HVAC codes and ability to make on-the-job applications.
• Minimum of four years experience including hands on training and or work is required
• 2 years electrician experience a plus
• Proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
• Clean, safe driving record.
• Successful completion of pre-employment drug screening and criminal background check.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Knowledge of water purification systems.
• Passionate about The Company and believes in what we do.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to be a better technician tomorrow than you are today.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who’s flexible and has a great attitude on life.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• HVAC: 2 years (Preferred)

License/Certification:

• EPA Type II (Preferred)