What are the responsibilities and job description for the Support Analyst position at Harris Local Government Solutions Inc.?
Support Analyst Harris Local Government - Remote The Support Analyst is accountable for ensuring continuity of computer system services for software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems.
A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer. Core responsibilities of the position include, but are not limited to, the following :
- Technical phone support to customers.
- Diagnosing software issues and bugs, working with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
- Learning, understanding, implementing and training on a variety of software applications.
- Identification and communication of additional revenue streams / opportunities.
- Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. Competencies :
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships
- Technical Oriented and Adaptability
- Time Management Supervisory Responsibility : This position has no supervisory responsibilities. Required Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties, responsibilities and activities may change at any time with or without notice.
