What are the responsibilities and job description for the Customer Service Representative position at HARRIS RANCH BEEF CO?
Job Details
Description
SCOPE OF ROLE:
Harris Ranch Beef Company is proud to be a family owned company committed to supporting our communities in the Valley. We produce high quality meat products sold at grocery stores/restaurants in the US and around the world.
You will have an opportunity to interact with a wide range of customers of Harris Ranch Beef and provide exceptional support. The ideal candidate must possess strong attention to detail, communication skills, and follow through abilities to succeed. Preferred bilingual (English and Spanish). Position details listed below.
DAILY RESPONSIBILITIES:
The CSR will provide support on sales to the company’s executive accounts. Responsibilities include the following:
- Contact customers regarding order needs
- Process orders in the computer system
- Support and manage customer inquiries, complaints, and concerns
- Review order fill accuracy
- Prepare/send price and product offer lists for customers
- Coordinate shipments of Point of Sale material for branded customers
- Communicate with sales team as needed based on changes
- Research and request needed credits by the customer
- Follow-up on customer specifications in regard to particular orders
- Performs other related duties as assigned by management
- Track warehouse items to ensure availability
- Identify, acknowledge, and expedite customer claims
- Facilitate prompt resolution to assigned claims
Qualifications
REQUIREMENTS:
- Graduation from high school or equivalent.
- Ability to work independently to perform tasks
- Excellent attention to detail and accuracy in checking information and filing
- Ability and willingness to work as a part of an accounting team to accomplish organizational tasks and accounting deadlines
- Willingness to work overtime when necessary to meet deadlines
- Demonstrated computer skills, preferably spreadsheets, word processing, database, and other applicable software programs
Harris Ranch Beef Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on an employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision-making, or any other basis prohibited by local, state, or federal law.
Salary : $17 - $17