IT Support Tech - PRN

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Harris Regional Hospital is an 86-bed acute care facility, including orthopedics, cardiology, general surgery, women’s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. 

Where We Are:
Located in western North Carolina, picturesque Sylva offers local restaurants, stores, & breweries with convenient access to Asheville & the Blue Ridge Parkway. The landscape is highlighted by waterfalls, rocky peaks and the Great Smoky Mountains National Park, providing opportunities for whitewater rafting, hiking, and biking throughout the region. Sylva is home to Southwestern Community College and Western Carolina University, a mid-size four-year public college offering both undergraduate and graduate programs, located 5 miles away in Cullowhee. Both Asheville, NC, and Gatlinburg, TN, are just 50 miles away and Atlanta, GA is 150 miles from Sylva.

POSITION SUMMARY
Responsible for planning, implementation and support of:
 
• Answers Help Desk Calls. Answers in-coming client calls to the Support Center in a professional manner.
• Documents Client Calls. Enters in accurate client call information into automated Help Desk software.
• Resolves Client Calls. Answers clients questions concerning application usage (i.e., Order Management, Patient
Accounting, Patient Processing, Medical Records, Utilization Management, Microsoft Word, Excel, PowerPoint), and low level hardware issues (i.e., printer and PC).
• Routes Client Issues. Route client issues to the appropriate area in IT.
• Prepares Reports. Prepares detail and summary reports on each week and month reflecting number of calls received, number resolved, number open (by area and total) and analysis of date and time calls received.
 
Support Center Analyst Assignments and Resolution
 
Hardware and Software Assessment/Installation/Troubleshooting
 
Resolves hardware malfunctions. Oversees hardware malfunctions by correcting situations with in-house resources, if possible, or notifying and dispatching hardware vendors to rectify problem and/or perform in accordance with maintenance agreements. Verifies that all network nodes at Hospital are operational and performing within limits.
 
Installs Hardware. Installs hardware throughout the organization in accordance with IT standards.

QUALIFICATIONS
The following qualifications are the minimum requirements necessary to adequately perform this job. However, an equivalent combination of experience, education and training which provides the necessary knowledge skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.
 
Education : Minimum requirements include an Associates degree and two (2) years experience or equivalent five (5)
years of experience. Prefer two (2) years healthcare. 
 
Experience: Must have the ability to interact in an effective manner with clients in a complex environment. Must have the ability to communicate and interact with different levels of management, with Information Technology (IT) personnel, and with all departmental clients. Must have the ability to coordinate with vendors for resolutions to problems. The analyst must be able to handle high pressure situations. Job requires good verbal and written communication skills. 
 
PHYSICAL REQUIREMENTS
Sits and walks intermittently throughout the day and will often be required to bend, reach, stoop and lift computer equipment, i.e., printers, CRT's, CPU's, boxes of paper, etc., in excess of 30 pounds. Must be able to work in a deadline oriented environment with moderate to high stress levels.
 
EEOC Statement
“Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”