What are the responsibilities and job description for the Assistant Customer Service Manager position at Harris Teeter - Resume & Hiring Events?
Job Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing the daily operations of our customer service department and ensuring that our customers receive exceptional service. This is a leadership role that requires strong communication skills, excellent problem-solving abilities, and a passion for delivering outstanding customer experiences.
Duties:
- Manage and lead a team of customer service representatives
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Monitor customer service metrics and implement improvements as needed
- Collaborate with other departments to resolve customer issues and improve processes
- Train and coach customer service representatives on best practices and company policies
- Conduct performance evaluations and provide feedback to team members
- Develop and maintain customer service procedures and guidelines
- Stay up-to-date with industry trends and best practices in customer service
Experience:
- Proven experience in a customer service management role
- Strong knowledge of point-of-sale (POS) systems, store management, inventory control, wireless sales, and retail sales
- Excellent leadership skills with the ability to motivate and inspire a team
- Experience in training development, budgeting, interviewing, and performance management
- Exceptional problem-solving skills with the ability to handle difficult situations calmly and effectively
- Outstanding communication skills, both verbal and written
- A passion for delivering exceptional customer service
We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and opportunities for career advancement. If you are a dedicated professional with a strong background in customer service management, we would love to hear from you.
Please note that all positions at our company are paid positions. We do not offer unpaid internships or volunteer opportunities.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17 - $20
