What are the responsibilities and job description for the Client Support Specialist - Strategic Accounts position at Harrison Gray Search and Consulting LLC?
Harrison Gray Search has partnered with a family-owned insurance brokerage seeking a Client Support Specialist for Strategic Accounts .Our client emphasizes doing what is right for its clients and colleagues, earning their nomination as a Top Workplace in the Pittsburgh, PA area.
Position Summary
The Client Support Specialist (CSS) is responsible for delivering high-quality client service, ensuring that the needs and expectations of a dedicated client book are met. This role, in collaboration with the Senior Consultant, oversees the delivery of health and welfare initiatives and manages benefit programs. Often the primary contact for clients, the CSS addresses service inquiries and vendor management. This position supports a book of business of larger employer accounts (100 employees) and a revenue of $500k-$1M.
Responsibilities and Duties
- Manage ongoing service needs of client accounts proactively and effectively.
- Develop and deliver high-quality, timely work products for clients.
- Co-develop and manage strategic client plans, such as health and welfare planning and health management.
- Lead implementation and ongoing management of vendor programs.
- Create clear, concise client communication materials.
- Resolve complex client issues or questions.
- Maintain knowledge of benefit plans and regulatory compliance through continued education.
- Perform other assigned duties.
Core Competencies
Core Values
Qualifications
Work Environment
This role requires local travel (up to 30%) and potential domestic air travel. A valid driver's license is needed to provide self-transportation to client meetings, events, and seminars. The position involves lifting materials up to 15 lbs. Accommodations are available to support individuals with disabilities.
Compensation & Benefits :
