Operations Analyst

Harrison Gray Search has partnered with one of the oldest, most reputable investment advisors in the country as they add an Operations Analyst to their growing team in Boston.

Position Summary

We are seeking an Operations Analyst to join a dynamic wealth management organization. This role is instrumental in driving process improvements related to financial transactions, while providing coverage and support to team members to ensure the Operations Department runs efficiently. The ideal candidate will have strong communication skills and working knowledge of Excel, and will interact regularly with financial professionals, internal associates, and personnel from an external clearing partner.

Role Overview

The Operations Analyst serves as a key liaison between internal teams and the firm’s third-party clearing partner, managing workflows, troubleshooting escalations, and ensuring resolution of operational issues. This individual will also contribute to department-wide enhancements by analyzing processes and system data to identify and implement improvements.

Ideal candidates will be detail-oriented, dependable, and capable of building cross-functional relationships. This role offers a wide scope of responsibilities and supports multiple business units, reflecting the firm’s core values of integrity, initiative, teamwork, and clear communication.

This full-time, hybrid role reports to the Director of Operations. This role is hybrid (3 days in-office) and standard working hours are Monday through Friday, 8:30 AM to 5:00 PM EST.

Key Responsibilities

• Collaborate with financial professionals and client service teams to review and refine workflows
• Streamline critical operational processes to enhance team efficiency
• Assist in onboarding and training new team members
• Accurately open and fund new client accounts in internal systems
• Process a variety of financial transactions, including ACHs, wires, check requests, and trade corrections
• Handle transfers (ACATS), stock receipts, tax-related transactions, and other securities processing tasks
• Approve journal entries and on-demand requests for a range of account types
• Support compliance with reporting and audits by gathering necessary data
• Maintain and manage system access for users
• Investigate and resolve escalated service inquiries and exception requests
• Monitor program billing and fee exclusions in coordination with finance teams
• Serve as a secondary point of contact for the external clearing relationship
• Stay current on internal policies, regulatory requirements, and participate in training initiatives
• Contribute to special projects and cross-functional initiatives as needed

Success Metrics

• Building strong, trusted relationships with internal stakeholders and custodians
• Ensuring timely and accurate completion of operational tasks
• Meeting annual performance objectives as outlined by management

Minimum Qualifications

• 2–5 years of experience in financial services operations, preferably within a broker-dealer environment
• Bachelor’s degree in Business, Finance, or a related field
• Active SIE and Series 7 licenses
• Proficiency in Microsoft Office and Google Workspace
• Strong problem-solving skills with a detail-oriented mindset
• Ability to work independently and collaboratively in a small team environment
• Must be able to sit for extended periods and lift up to 30 pounds

Preferred Qualifications

• Experience with RBC clearing systems
• Familiarity with financial planning software and digital workflow tools (e.g., DocuSign, DocuPace)
• Series 24 license or willingness to obtain within one year