Senior Commercial Lines Account Manager

Harrison Gray Search has partnered with an established and growing insurance agency that is a leading-edge innovator. They have been around for nearly 100 years and have multiple locations in MI. Our client is seeking a Senior Commercial Lines Account Manager for their Grand Rapids, MI office location.

The Senior Commercial Lines Account Manager will work alongside the Producer and Large Account team to manage, grow, and maintain commercial insurance accounts.

• Support and handle complex commercial accounts independently, focusing on service, expansion, and renewals.
• Utilize advanced insurance coverage knowledge for effective account management.
• Ensure high standards in service quality, accuracy, and efficiency.

Job Responsibilities:

• Accompany team on client meetings, handle client interactions independently, and manage renewals and new business.
• Explain insurance coverage, exclusions, and risks to clients, and document details in the agency system.
• Maintain service schedules for new business and renewals, and complete proposals and presentations.
• Identify opportunities for new business, follow up on leads, and manage existing accounts.
• Conduct marketing efforts for insurance products, develop strategies, and work with carriers for client solutions.
• Address complex insurance issues, analyze coverage and pricing, and create cost comparisons.
• Manage client concerns, maintain relationships, and work effectively with carriers and clients.
• Organize team workflow, ensure adherence to procedures, and participate in meetings and training.
• Stay updated on industry trends and new products through ongoing learning.
• Build and maintain relationships with clients and carriers, and represent the agency at meetings and events.

Qualifications:

• Holds an MI Property and Casualty license.
• Minimum of 10 years experience managing large and captive commercial accounts.
• Bachelor’s Degree, or combined equivalent of education and experience.
• CISR, CIC, CRM Professional designation.
• Proficient in Microsoft Office suite, including Word and Excel, with the ability to effectively use these tools for data entry, document creation, and formatting.

Skills:

• Ability to work independently and as part of a close-knit team.
• Work normally scheduled hours, and more time when necessary.
• Ability to perform multiple tasks simultaneously, and work without supervision.
• Exudes a cheerful outlook, enthusiasm, and flexibility.
• Initiative-taker, remain calm under pressure.
• Mindfulness, and thoroughness in their work product.
• Elevated level of accuracy
• Identify and solve complex problems and review related information to develop and evaluate options and implement solutions.

Salary and Benefits:

• Competitive Salary
• Medical
• Dental
• Vision
• Employer-paid life insurance
• Flexible Savings Account
• Short-term and long-term disability
• 401K, with a match
• Cell phone reimbursement
• Educational expense reimbursement
• Paid vacation
• Paid personal time
• Paid holidays
• Possible relocation package

Schedule:

• In-Office
• M-TH 8:00am to 5:00pm and F 8:00am – 4:30pm (Memorial Day through Labor Day 4:00pm on Friday)