What are the responsibilities and job description for the Billing and Collections Manager position at Harrison LLP?
Harrison LLP is the premier national wealth planning law firm focused on providing sophisticated legal advice, exceptional client service, and innovative solutions. Our deep bench of wealth planning attorneys team up with attorneys from all areas of expertise to service the full range of clients’ personal and business needs.
We are seeking an experienced, results-driven Billing & Collections Manager to oversee our billing operations and ensure seamless, efficient processes across all offices. The ideal candidate will possess strong leadership skills, extensive experience with legal billing systems, and the ability to collaborate effectively with Partners and other key stakeholders. This role is integral to optimizing our billing and collections functions, enhancing processes, and fostering a culture of teamwork and excellence.
Key Responsibilities
We are seeking an experienced, results-driven Billing & Collections Manager to oversee our billing operations and ensure seamless, efficient processes across all offices. The ideal candidate will possess strong leadership skills, extensive experience with legal billing systems, and the ability to collaborate effectively with Partners and other key stakeholders. This role is integral to optimizing our billing and collections functions, enhancing processes, and fostering a culture of teamwork and excellence.
Key Responsibilities
- Lead and manage a team of Billing Specialists by assigning work responsibilities, monitoring quality and timeliness, resolving issues, and providing training, mentorship, and performance evaluations.
- Oversee daily, monthly, and ad-hoc team priorities to ensure deadlines are met and communicated to relevant parties.
- Troubleshoot and resolve billing discrepancies while maintaining compliance with firm policies and deadlines.
- Evaluate current team practices and processes, recommending and implementing enhancements to improve efficiency and accuracy.
- Serve as a primary point of contact for Partners, providing clear, timely, and candid communication to facilitate problem resolution.
- Manage and oversee eBilling processes, ensuring compliance with client and firm requirements.
- Ensure comprehensive understanding and execution of key monthly billing activities, including invoicing, collections, and reporting.
- Foster a positive, energetic work culture emphasizing teamwork, collaboration, and a commitment to excellence.
- Lead and manage team projects, as well as other tasks as assigned by leadership.
- Demonstrated business acumen and professionalism in interactions with internal and external clients at all levels.
- Highly self-motivated and capable of thriving in a fast-paced, time-sensitive environment.
- Strong time management and organizational skills, with the ability to prioritize workload and maintain accuracy and attention to detail.
- Exceptional customer service skills and a demonstrated ability to work effectively in a dynamic and challenging environment.
- High level of confidence, professional maturity, and excellent oral and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong work ethic with the ability to work independently and with minimal supervision.
- Creative problem-solving skills and the ability to "think outside the box."
- Minimum of five years of experience in a supervisory role preferred.
- Prior experience in a law firm environment required.
- Expertise in legal billing software is required; proficiency with Aderant and TimeSolv is strongly preferred.
Salary : $105,000 - $130,000
