What are the responsibilities and job description for the Assistant Service Manager / Senior Advisor position at Harrisonburg Hyundai?
We are in need of a Service Manager / Lead Service Advisor at Harrisonburg Hyundai
What is necessary is the following :
New Car Dealership Service Department experience is a must (Preferably Import)
Eagerness to provide the best customer service
Accountability for meeting and exceeding goals set forth by the Service Director
Willingness to communicate to our client how to best maintain their vehicle
Sales experience preferred for this position
Enthusiastic team player is a must
RESPONSIBILITIES :
- Meet with customers and determine their needs for repair and / or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management / efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS :
Our team will be in touch if we're ready to move forward with your application.
