What are the responsibilities and job description for the Automotive Experienced Service Advisor/Consultant position at Harry Browns Inc?

Job Type

Full-time

Description

Harry Brown's is seeking a highly motivated and customer-oriented Experienced Service Advisor / Consultant to join our team. The Service Advisor / Consultant, will be responsible for providing exceptional customer service and ensuring customer satisfaction by providing expert advice and guidance on automotive services.

Experienced Service Advisor / Consultant Responsibilities :

Greet customers and provide a warm welcome to the dealership / service center
Listen to customer concerns and provide expert advice on automotive services
Schedule appointments and communicate with customers regarding service updates and completion times
Provide accurate estimates for services and repairs
Maintain a high level of customer satisfaction by ensuring all services are completed to the customer's satisfaction
Maintain a clean and organized work area
Keep up to date with the latest automotive technology and industry trends
Provides exceptional service to the recon department, service director, and other service and parts personnel
Communicates inter- and intra-departmentally

Requirements

Experienced Service Advisor / Consultant Qualifications :

At least 1 year of customer service experience demonstrating exceptional customer experiences

Knowledge of automotive services and repairs

Ability to work well in a team environment

Excellent communication skills

Ability to work in a fast-paced environment

Experience using a multi-line telephone system

Strong organizational and time management skills

Ability to remain calm in stressful situations

High school diploma or equivalent

Must have a valid Minnesota driver's license and record that meets standards of insurability

Able to operate a personal computer and work with various computer programs at once in an effective and seamless manner

Benefits :

We offer a competitive pay and benefits including :

Full Suite of Insurance Offerings : Medical, Telehealth, Dental, Vision, Life, Voluntary Life, Accident, Critical Illness, Legal protection

Paid Vacation and Sick time

6 Paid Holidays

Short and Long-Term Disability Insurance

401(k) with company match

Health Savings Account and Dependent Care Flex Spending Account

Company Events and Small Team Outings

About Us

Harry Brown's has been family owned and operated since 1968.

We are one of southeastern Minnesota's largest multi-line dealerships offering sales, leasing, financing, servicing, and accessorizing of new and pre-owned vehicles. We operate Faribault Tire & Express Service and ABRA Auto Body & Glass- which makes us a one-stop shop for all automotive needs.

We believe our employees are the fuel that drives our business; with over 100 employees and growing!

We help families live better lives.

We are team players who are humble and have a hunger to be successful.

We have emotional intelligence when interacting with customers and fellow team members and encourage each other to be our authentic self.

We value our reputation and all actions matter, both big and small.

We drive to do the EXTRA!

Apply today if you want to be part of an extraordinary Team!

Salary Description

40,000. - $60,000. Depending on Skill Set

Salary : $40,000 - $60,000

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