Airport Customer Service Representative

About The Position

The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Customer Service Representative position at the County's General Aviation airports, North Las Vegas Airport and Henderson Executive Airport. This position performs a variety of duties such as:

• Provides elevated customer service to transient and based airport customers.
• Communicates with flight crews via air-to-ground radios.
• Dispatches aircraft fuel and service orders via two-way radios.
• Works in a team-environment and assists with catering services to corporate jets.
• Completes customer service related tasks including concierge duties, processing point-of-sale transactions and monthly tenant billing, and multi-tasking by utilizing telephones, radios, and various office equipment.
  
  

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.

This recruitment will be used to fill positions at North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032 and Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

Minimum Requirements

Education and Experience:

Equivalent to graduation from high school and three (3) years of full-time experience working directly with the public, preferably in a cashiering or switchboard operation. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Licensing and Certification: Possess a valid Nevada Class "C" Driver’s License with appropriate endorsements at time of hire. Must possess/maintain a Ramp “R” Badge Access Seal within 6 months of start date.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person, a radio or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES

• Answers the telephone, provides information and services in-person, and operates a base radio to receive and transmit information related to general aviation customer requests and service needs.
• Prepares accurate fuel tickets, collects payments and sells aviation-related merchandise.
• Receives monthly payments from locally based aircraft and ensures daily accounting, balancing, and deposits of funds.
• Assists customers by providing information on surface transportation, local services, and area attractions; makes transportation and accommodation arrangements upon request.
• Maintains accurate records of daily aircraft servicing, tie-downs, fuel sales, and services provided; manages financial records and generates periodic and special reports related to the work of the unit.
• Gathers scheduled flight information and keeps line service staff informed.
• Maintains close communication with security personnel to facilitate swift response in emergency situations; collaborate with various agencies in lost aircraft search efforts.
• Process necessary paperwork and provide information regarding regulations, insurance, and procedures for based aircraft; maintains records of issued and returned keys.
• Conduct general office support duties, such as filing, correspondence preparation, and managing office supplies and equipment repair.
• Actively participates in work teams and provides suggestions to enhance unit efficiency and customer service.
• Utilizes standard office equipment, including computers, in the daily course of the work.
  
  

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

• Alternative Work Schedules
• More Money in Your Pocket
• 100% Employer Paid Defined Benefit Retirement
• No Social Security Deduction
• No State Income Taxes
• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
• Medical - Employer pays 90% of premium
• Pharmacy Benefits (30, 90-day retail or mail order fills)
• 24/7 Telephone Advice Nurse - no employee cost
• Teledoc, Doctoroo, and Dispatch Health
• Retiree insurance – eligible after 5 years of service
• Dental
• Vision
• Life Insurance – Employer Paid
• AD&D – Employer Paid
• Long Term Disability – Employer Paid
• Generous Leave Accruals that include:
• 12 Paid Holidays plus a Floating Birthday Holiday
• Paid Vacation Leave
• Paid Sick Leave
• Holiday Leave
• Other leave options
• Catastrophic Leave
• Parental Leave – Up to 90 days
• Tool Allowance for certain eligible positions.
• Wide Variety of Voluntary Benefits that include
• Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
• Trustmark – Permanent Life Insurance benefits and long-term care.
• Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
• TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
• Morgan Stanley – Deferred Compensation Plan
• Employee Assistance Program
• Onsite Fitness Center
• The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
• Community Volunteer Opportunities
• Comprehensive training program
• Wellness program
  

01

The following questions 1-5 will be used to assist in determining if candidates meet the minimum qualifications.

Which describes your highest level of education?

• Some High School
• High School Diploma or GED
• Trade School or Technical Degree
• Some College (1-29 semester credits)
• Some College (30-59 semester credits)
• Some College (60-89 semester credits)
• Some College (90-120 semester credits)
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above
  
  

02

If you selected "Some High School" in the previous question, please list your highest-grade level completed. If this does not apply, type N/A.

03

Indicate your full-time professional experience working directly with the public.

• No Experience
• Less than 1 year
• 1 to 2 years
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• 5 to 6 years
• 6 to 7 years
• More than 7 years
  
  

04

Please list the employer(s) on your application where your experience was obtained in question 3. Type N/A if you have no related experience. See Template Below.

Employer Name

Job Title:

Hours Worked Per Week

Dates of Employment:

05

Do you currently hold a valid driver's license?

• Yes, I currently hold a valid Nevada driver's license.
• Yes, I currently hold a valid driver's license from another state.
• No, I do not currently hold a valid driver's license.
  
  

06

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I Understand That

• Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)
• The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;
• Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;
• Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;
• Assessment scores may be used to consider applicants for the selection process;
• I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
• I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
  
  

07

This position requires that you wear a uniform provided by the Department of Aviation. Prior to receiving a uniform, you must dress in business professional attire. Additionally, the General Aviation Division requires adherence to the following as a condition of employment:

• No facial piercings and ear gauges, and ear piercings should be minimal.
• Facial hair must be no longer than 1 inch.
• Hair must be neat and natural in color.
• Visible tattoos must be concealed.
• I acknowledge that this position requires that I wear a uniform that will be provided by the Department of Aviation. Prior to receiving a uniform, I understand that I must dress in business professional attire. Additionally, I understand that the General Aviation Division requires adherence to the following as a condition of employment: No facial piercings and ear gauges, and ear piercings should be minimal; Facial hair must be no longer than 1 inch; Hair must be neat and natural in color; Visible tattoos must be concealed.
  
  

08

This Recruitment Will Be Used To Fill Vacancies At Both VGT (North Las Vegas Airport) Located At 2730 Airport Drive, North Las Vegas, NV 89032 And HND (Henderson Executive Airport) Located At 3500 Executive Terminal Drive, Henderson, NV 89025. Which Best Describes You

• I only want to be considered for positions at VGT (North Las Vegas Airport).
• I only want to be considered for positions at HND (Henderson Executive Airport).
• I want to be considered for positions at both VGT (North Las Vegas Airport) and HND (Henderson Executive Airport).
  
  

09

Indicate your full-time professional experience working in an elevated customer service setting and ensuring customer satisfaction.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

10

Indicate your full-time professional experience maintaining customer confidentiality.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

11

Indicate your full-time professional experience assisting the public over the telephone.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

12

Indicate your full-time professional experience providing concierge services to customers.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

13

Indicate your full-time professional experience working in a collaborative team setting.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

14

Indicate your full-time professional experience providing service recovery.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

15

Indicate your full-time professional experience responding to and communicating information accurately during emergency situations.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

16

Indicate your full-time professional experience preparing organized, accurate, and detailed reports.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

17

Indicate your full-time professional experience creating and maintaining logs.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

18

Indicate your full-time professional experience processing Point of Sale (POS) transactions and maintaining financial records.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

19

Indicate your full-time professional experience communicating over a two-way or an air-to-ground radio.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

20

Indicate your full-time professional experience multitasking in a fast-paced environment.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

21

Indicate your full-time professional experience complying with policies and procedures.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

22

Indicate your full-time professional experience cultivating and maintaining professional partnerships.

• No Experience
• Less than 12 months
• 12 to 23 months
• 24 to 35 months
• 36 to 47 months
• More than 48 months
  
  

23

Indicate the Microsoft Office Suite programs you have experience working with (select all that apply):

• Access
• Excel
• PowerPoint
• Outlook
• Project
• Word
• Visio
• Teams
• SharePoint
• Publisher
• None of the above
  
  

24

Please list the employer(s) on your application where your experience was obtained in questions 9-23. Type N/A if you have no related experience. See Template Below.

Dates Of Employment

• Required Question