What are the responsibilities and job description for the Scheduling Logistics Coordinator position at Hart to Heart Transportation Services?
PRIMARY FUNCTION
The Scheduling & Logistics Coordinator (Forecaster) will review prescheduled ambulance, mobility and sedan trip volume for the next business day to determine the amount of trips that can be proficiently handled by H2H staff, and design a patient route for each scheduled ambulance crew and mobility or sedan driver.
PRINCIPLE DUTIES AND RESPONSIBILITIES
1. Run periodic trip list reports through the 4pm client submittal deadline to assess prescheduled trip volume for the next business day
2. Strategically select patients to vend to outside service providers, based upon patient location, pick-up times, and return times, while also taking into consideration any related facility client requests.
3. Work with members of the Customer Service Center and Scheduling to adjust staff schedules to accommodate next-day trip volume
4. Create next day line up to accurately communicate time-sensitive transport to operations leadership
5. Formulate Pre-scheduled trip volume handoff to share with Operations leadership
6. Identify methods to improve the overall process as demand and business needs change
7. Review Resource Planner monthly to ensure prescheduled shifts accommodate call volume
8. Complete monthly vending reports for each jurisdiction
MINIMUM QUALIFICATIONS
1. Experience in scheduling service trips for optimal customer service performance
2. Proficiency in Microsoft Excel, as well as other Microsoft Office suite of products
3. Strong ability to perform time-sensitive tasks with necessary interruptions while remaining focused
4. Ability to prioritize and efficiently perform a deadline-oriented daily crew scheduling project
5. Knowledge of Maryland geography; specifically, Baltimore City, Baltimore County, and Howard County
-EEO-
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Ability to Relocate:
- Forest Hill, MD 21050: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20