What are the responsibilities and job description for the Customer Service Representative position at Hartfiel Automation, Inc.?
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Mission of the Role
Communicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams.
Education / Experience
Associates degree from accredited college or technical school and / or one to three years experience in Customer Service or related field is desired. Education and / or experience requirements may be waived at management discretion.
Customer Service Accountabilities
- Communicates with customers via phone and email to process orders, returns and handle general questions and complaints.
- Estimates date of delivery to customer based on knowledge of vendors' production and delivery schedules.
- Research and find solutions to customer problems.
- Prepares quotations and coordinates the details for the sales teams.
- Prepares all information on new customer for input into customer database.
- Develops and maintains relationships with suppliers as necessary.
- Solicits sale of new products and services.
- Schedules appointments for outside sales staff.
- Receives inbound calls and converts into additional opportunities.
- Serves as a supplier delegate.
- Tracks stock levels of customer specific inventory.
- Attends and participates in weekly team funnel meetings.
- Other miscellaneous duties as assigned by supervisor.
- Follows all quality processes and procedures as established by The Hartfiel Company.
- Operates within the intended framework of The Hartfiel Company's mission, values, and vision statements.
- Work hours are structured in that the representative must be available to clients during the normal course of business.
- The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently. Learn More
