Patient Service Coordinator (Receptionist, Customer Service) - HomeCare

Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Patient Service Coordinator.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, and ensures patients have been cleared for HomeCare visits. The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff.

Provides support to the Front Desk/Reception area and provides general administrative support:

• Greet all patients and visitors
• Answer incoming phone calls in a professional manner, and triage the call if appropriate to ensure the patients' needs are met in a timely manner.
• Create and distribute electronic messages in the EMR.
• Mail information to new patients prior to visit in accordance with department policies.
• Assist with general office duties such as photocopying, scanning information into a patient's EMR, distributing reports, sorting mail, faxes, delivering materials, etc.
• Provides back-up support to other front desk staff as needed
• Responsible for mail processes, postage equipment, and office equipment.
• Maintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelines.
• Coordinates and clarifies data with care management team in regards to medical supplies.
• Identifies, researches, and resolves order discrepancies
• Effectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical & office supplies/forms.

Qualifications

Education & Training: High School Diploma or Equivalent, Bachelors preferred

Experience: Experience in a Customer Service role

Skills:

• Comfort and ability to handle confidential information.
• Comfortable working in a fast paced, evolving customer service environment with patience, flexibility and attention to detail.
• Proficient skills in windows-based software (including word processing, spreadsheet, database and presentation programs).
• Excellent interpersonal skills necessary to communicate with departments, employees, physicians and managers.
• Problem solving skills
• Engaging, self-motivated, and entrepreneurial

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.