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Office Manager - Podiatry

Hartford HealthCare Medical Group
Groton, CT Full Time
POSTED ON 4/9/2025
AVAILABLE BEFORE 6/9/2025
Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency of the Groton Podiatry Office and North Franklin Orthopedic Access Clinic. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, workflow, service delivery and employee performance.

Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
Implements and monitors departmental goals and objectives for the work group
Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

Qualifications

Position is on-site

High School Diploma or equivalent required.
Bachelor’s Degree preferred.
3 years of experience in medical/surgical practice required.
Epic experience preferred.
Previous management/supervisory or leadership experience required.
Strong communications skills and experience in a leading role required
Ability to improve quality and productivity by identifying improvement opportunities
Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .

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