Practice Administrator - Movement Disorders

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

The Practice Administrator oversees: two or more medical practice offices enabling the practices to carry out its daily work and patient care effectively and efficiently; or, one or more medical practice offices enabling the practice(s) to carry out its daily work and patient effectively and efficiently and long term special assignments, projects, or central functions. Responsible for critical success metrics of the practice including financial oversight, scheduling and assigning work, resolving problems, collecting data, project management, implementing goals and carrying an assigned workload or filling in as necessary. Identifies problems and recommends solutions.

• Implements and monitors departmental goals and objectives for the office/s.
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization.
• Ensures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews as well as handling termination when needed.
• Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing standard work and procedures.
• Coaches and mentors employees to be successful in contributing to the achievement of individual and office objectives.
• Promotes teamwork within the practice through timely and collaborative communication with medical staff.
• Actively seeks opportunities to model teamwork through collaboration both within and outside the office in support of the organization's objectives.
• Models the efficient operation of the office by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
• Accountable for the success of multiple sites and or projects.
• Performs other related duties as required.

This position is part of a matrix reporting structure with dual reporting to both Hartford Healthcare Medical Group and the Ayer Neuroscience Institute. The flagship location is in Vernon and the other offices are located in Cheshire, Mystic, Torrington, Hartford and Bridgeport. Strong qualities the candidate should possess are robust leadership skills, ability to oversee multiple priorities, and a strong data and analytics skill set.

Qualifications

Associates Degree in Business Management/Healthcare Management or related field
5 years leading a customer service focused team.
7-10 years medical office experience or equivalent combination of education and work experience

Customer service focused
Success developing staff , Project management, Organizational skills
Ability to compile data from various sources and to analyze and interpret the data in order to provide alternatives and make recommendations.
Intermediate ability to use Microsoft Office, including Word, Excel and PowerPoint.
Ability to manage multiple priorities and to manage projects from initiation to completion within prescribed schedules and utilization of resources.
Demonstrates an ability to be flexible, organized and function in stressful situations. Utilizes critical thinking skills and sound judgment in priority setting and delegation.
Demonstrates strong problem solving skills and resolution and follow-through on issues that may arise.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .