What are the responsibilities and job description for the Central Patient Service Representative Lead - Outpatient Rehab position at Hartford Hospital?
Work where every moment matters .
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Position Description
The Central Rehab Patient Service Representative (PSR) Lead serves as a support and resource for outpatient rehabilitation locations on all front office operations. Focuses on process improvements to minimize the risk of denials/lost revenue and acts as a support and mentor to all per diem PSRs, Lead PSRs and Central PSRs.
This role requires an understanding of Rehab procedures and patient history requirements for Rehab procedures.
Responsibilities:
Provides training to new employees or for new tasks to existing employees; serves as resource to colleagues on issues/questions and provides guidance; coaches for improved performance by providing appropriate feedback; maintains a positive environment.
Provides coaching and training to Patient Service Representative staff, Central PSRs, Lead PSRs on workflows/processes as appropriate/necessary. Provides feedback on PSR performance to rehab supervisors.
T racks documentation and billing for regulatory compliance by review of work in EPIC. Provides education to PSRs and clinical staff as needed to ensure compliance.
Monitors/works claim edit work ques, billing work ques to minimize denials and lost revenue. Collaborates with other departments (Rev Cycle, etc) to determine trends and opportunities. Provides education to clinical staff as appropriate.
Responsible for meeting with each new PSR hire for 1 hour at the beginning and end of onboarding to review expectations and support if new hire has any questions on resources.
Qualifications
High School Diploma Required; Associates or Bachelor’s degree in a clinical or business field preferred
Minimum of 3-5 years’ experience as a Patient Service Representative or similar role
Minimum of 2 years’ experience as Lead Patient Service Representative Preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Position Description
The Central Rehab Patient Service Representative (PSR) Lead serves as a support and resource for outpatient rehabilitation locations on all front office operations. Focuses on process improvements to minimize the risk of denials/lost revenue and acts as a support and mentor to all per diem PSRs, Lead PSRs and Central PSRs.
This role requires an understanding of Rehab procedures and patient history requirements for Rehab procedures.
Responsibilities:
Provides training to new employees or for new tasks to existing employees; serves as resource to colleagues on issues/questions and provides guidance; coaches for improved performance by providing appropriate feedback; maintains a positive environment.
Provides coaching and training to Patient Service Representative staff, Central PSRs, Lead PSRs on workflows/processes as appropriate/necessary. Provides feedback on PSR performance to rehab supervisors.
T racks documentation and billing for regulatory compliance by review of work in EPIC. Provides education to PSRs and clinical staff as needed to ensure compliance.
Monitors/works claim edit work ques, billing work ques to minimize denials and lost revenue. Collaborates with other departments (Rev Cycle, etc) to determine trends and opportunities. Provides education to clinical staff as appropriate.
Responsible for meeting with each new PSR hire for 1 hour at the beginning and end of onboarding to review expectations and support if new hire has any questions on resources.
Qualifications
High School Diploma Required; Associates or Bachelor’s degree in a clinical or business field preferred
Minimum of 3-5 years’ experience as a Patient Service Representative or similar role
Minimum of 2 years’ experience as Lead Patient Service Representative Preferred
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .
