Boundless Library Assistant (Rawson Branch) – PT

The Boundless Library Assistant provides welcoming customer service to all Boundless @ Rawson Library

customers located inside Rawson Elementary School. This position performs general library services to students

and teachers during the school day and the community during public hours in the afternoon. These services

include circulation, issuing and receiving books and other media, and general customer service using library

services and the library facility. This position ensures the highest level of service is provided by staff to all

customers. The position is year-round, scheduled for up to 25 hours per week, and does not follow the school

calendar. The typical schedule for this role is 12 pm – 5 pm, Monday through Friday. Occasional evenings and

weekends as needed.

RESPONSIBILITIES INCLUDE:

Greeting and Customer Service

• Greets and welcomes students, teachers, and other customers in person and on the phone; answers

customer inquiries via email.

• Responds to questions and complaints related to library use and/or refers customers to supervisor for

more detailed information/assistance.

• Uses traditional library resources, including the library's website, library catalog, booklists, ready

reference resources, etc., to answer routine, quick reference, and straightforward customer inquiries.

• Provides general/ready reference (ex., telephone numbers, addresses/maps, definitions, general

information on a subject matter, community resources, etc.).

• Assists with library programming as needed.

• Assists at other library locations as needed

• Engages customers, with a focus on listening to and supporting their needs, anticipating and delivering

high-quality services, ensuring their satisfaction, and connecting them to the collection and library

services and programming.

Shelving and Collection Maintenance

• Sorts and shelves, books, and other materials.

• Makes occasional updates or edits to collection records.

• Inspects books and other materials for damage.

• Prepares new library materials.

• Helps maintain material displays.

Processing of Customer Accounts and Circulation of Materials

• Assists students, teachers, and other customers in borrowing, renewing, placing holds, and returning

books and other materials

• Collects payment for damaged or lost books and materials and applies for payments according to the

procedure.

Technical Assistance

• Assists students, teachers, and other customers in using the online catalog, the Internet, library

databases, the website, and other electronic tools and resources.

• Assists customers in using printers, fax/scan machines, and other commonly accessible technological

equipment.

Other duties as assigned.

• The duties listed above are intended only as illustrative of the various types of work that may be

performed. The omission of specific statements of duties does not exclude them from the position if the

work is similar or a logical assignment to the position.

EDUCATION and EXPERIENCE/QUALIFICATIONS:

Required

• High School Diploma or equivalent

• At least one year of customer service experience

• Prior experience working with children

• Experience working with diverse children and families

• Proficient in Microsoft Office applications, Google Drive, and email application

• Experience working in a library or school setting

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Ability to continuously bend, twist, stoop, reach, and pull.

• Ability to maintain composure in every day, potentially stressful situations.

• Ability to meet a flexible work schedule, including evenings and weekends.

• Able to walk, sit, and stand for extended periods.

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

What we offer employees:

Hartford Public Library offers part-time benefits you won’t find at other nonprofit organizations
through a unique partnership with the City of Hartford. This includes:

• Paid vacation time - prorated based on part-time status. Example: Average 25-hour work week

will accrue approximately 1.29 hours per pay period.

• Paid sick time – prorated based on part-time status. Example: Average 25-hour work week will

accrue approximately 3.28 hours per pay period.

• Mental health support through the Employee Assistance Program (EAP)- first 3 sessions at no

cost to the employee.

• Paid professional development, continuing education, and staff engagement opportunities.

• Commitment to an active plan for diversity, equity, and inclusion work, including implementation

of a staff-led DEI Road Map.

What we offer the community:

The Hartford Public Library is a national leader in redefining urban public libraries in the 21st century
as innovative, stimulating, and engaging spaces where people can learn and discover, explore their
passions, and find a rich array of resources that contribute to a full life. We are an integral part of the
Hartford community and offer programs for all our citizens. With 7 locations and robust outreach
services, we are here for Hartford. Our programs include:

refugees, including English Language Learning, Citizenship preparation, and civic
engagement

• Digital Library Lab
• Hartford History Center

• HPL Studios
• YOUmedia Teen Spaces
• Baby Grand Jazz, a free series of Jazz performances open to everyone
• Summer Learning
• Leap into Learning - Early Literacy
• Adult education classes and support
• Career Certification, GED
• Technology training and digital literacy
• Library of Things
• Robust print, electronic, audio, and video collections · And so much more!

To Apply: Please email resume and cover letter to hpljobs@hplct.org and reference “Boundless Library
Assistant, Rawson Branch” in the subject line of your email.

Hiring Range: $19.35 - $20.31 DOE

In light of the ongoing COVID-19 pandemic, the Hartford Public Library strongly recommends and encourages all newly

hired employees to receive vaccinations. Vaccinations have proven to be an effective measure in preventing the spread

of the virus and protecting individuals from severe illness. We are committed to safeguarding our workplace and

community. While COVID-19 vaccinations are recommended, vaccinations are not required at this time.

Hartford Public Library is an Equal Opportunity Employer.