What are the responsibilities and job description for the Customer Solutions Associate position at Hartford Steam Boiler Inspection and Insurance Company?
Customer Solutions AssociateCompanyHSBLocationKing of Prussia , United StatesResponsible for providing support for all customer contact (i.e.; phone, web, web portal, processing) for one Customer Solutions Skill including but not limited to : (Inspection Support, Operational Support, Policy Support, Special Products), as well as one VF non CS skills including but not limited to" (Claims Support, Prep Support, Processing Support). This role entails the ability to deliver instructional design, learning technology, measurement & evaluation and training delivery. Liaison between Training and the business, filling gaps between technology and flow. Special Projects as needed.Required : Customer Service work experience.Inbound call taking or Outbound calling : sales, marketing and business to business.Mastery of customer service, analytical and problem solving skills.Excellent verbal / written communication skills.Strong interpersonal skills, ability to communicate effectively with all levels of customers.Demonstrated analytical and problem solving skills.Demonstrated team behavior, including conflict resolution, personal and team accountability, openness to influence and team commitment.Excellent verbal and written communication skills.Strong interpersonal skills, ability to communicate with all levels of customers both within and outside HSB.Ability to handle multiple projects & tasks.Ability to work well in stressful, rapidly changing environmentDesired : Excellent PC skills using Word, Excel, Microsoft Office Suite preferred.College degree or 2 years of work experience preferred.Bachelors of Science in Business Management.Experience in providing excellent customer service either on the front-line or in the back office.Knowledge of HSB's products and services.Familiar with HSB specific system applications.The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
