What are the responsibilities and job description for the Front Desk Agent position at Hartford Windsor Marriott?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Qualifications:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns effectively
- Previous experience in a similar role is preferred but not required
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction by providing exceptional service. If you have excellent communication skills, enjoy interacting with people, and have a passion for delivering outstanding hospitality, we would love to hear from you.
We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Apply today to join our team of dedicated professionals committed to creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the organization.
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16 - $17
