What are the responsibilities and job description for the Director of Ticket Operations position at Hartford Yardgoats?
The Hartford Yard Goats, AA Affiliate of the Colorado Rockies, are on of Minor League Baseball’s top-attended and most-respected teams. Playing 69 home games at the state-of-the-art Dunkin’ Park, and hosting more than 200 non-baseball events per year, our offices are a hub of energy and momentum. And YOU can be a part of this award-winning team.
Do you dream of being MORE than just an employee? Do you want to feel OWNERSHIP over your work? Now is your chance! We are seeking a bright, talented, driven individual to lead our box office and ticket sales efforts. YOU: Hard-working, creative, passionate, goal-oriented, articulate, ORGANIZED. US: Professional, nurturing, willing to let YOU be the boss of YOU, passionate about the fan experience. If this doesn’t get you excited, STOP READING. If it does, you’re our kind of people.
Responsibilities:
- Duties and responsibilities for the Box Office Manager include but are not limited to:
- Supervise Box Office operations: Distribute and account for all ticket sales; responsible for all accounting of package purchases & daily sales.
- Provide the highest level of customer service to all ticket package holders and individual ticket buyers.
- Sales of ticket packages including Full Season Tickets and Partial Plans.
- Train, manage, and direct work of part-time staff and interns in the box office.
- Recommend and monitor Box Office policies and procedures.
- Provide accurate financial and ticket reports to management in a timely manner.
- Process sales staff needs and customer ticket order.
Experience/Attributes Required:
- Candidates should be HIGHLY MOTIVATED and TEAM ORIENTED.
- Strong organizational skills, self-motivation, and the ability to take initiative.
- Excellent communication (written and verbal), decision-making, computer, project management, and inter-personal skills are necessary.
- Prior experience in sports ticketing is required.
- Expertise in Tickets.com ticketing software is preferred.
The annual salary for this position is $47,000–$50,000, based on experience and demonstrated skills. Your position is classified as Exempt from the provisions of the Fair Labor and Standards Act (FLSA), which means that you are ineligible for overtime pay. Additionally, your position is bonus eligible, but please note that bonus compensation is not guaranteed and is provided at the Company's sole discretion. In addition to your cash compensation, you will be eligible to participate in the Company's group medical, dental, vision and life insurance plans, as well as the 401(k) retirement plan, inclusive of a discretionary matching company contribution program. You will also be provided with paid vacation and paid company holiday time off.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $47,000 - $50,000
