What are the responsibilities and job description for the Front Desk Manager position at hartstone inn?
Overview
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience. This position is responsible for overseeing front desk staff, managing daily operations, and providing exceptional customer service. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Duties
- Supervise and train front desk staff to ensure high-quality customer service.
- Manage daily front desk operations, including check-ins and check-outs.
- Maintain accurate records of guest information and reservations.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Utilize Cloudbeds for managing Hotel transactions and reporting.
- Organize and maintain filing systems for administrative documents.
- Ensure the front desk area is clean, organized, and welcoming.
- Collaborate with other departments to enhance guest experiences.
- Assist with scheduling and coordinating appointments as needed.
Skills
- Strong time management skills to prioritize tasks effectively.
- Experience with file management and clerical duties.
- Familiarity with Office applications for administrative tasks.
- Excellent organizational skills to maintain efficient operations.
- Proficient typing skills for data entry and communication.
- Exceptional customer service skills to create positive interactions with guests.
This role is essential in maintaining a welcoming environment while ensuring operational efficiency at the front desk. Candidates who thrive in dynamic settings and possess a passion for customer service are encouraged to apply.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 15 – 30 per week
Schedule:
- Day shift
- Evening shift
Work Location: In person
Salary : $18 - $22
