Drive Thru Sales Team Member

Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 52 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.IVE-THRU SALES TEAM MEMBER

Position Summary

As a Drive-Thru Lumber Sales Team Member at Hartville Hardware, you will play a key role in providing exceptional guest service to individuals purchasing lumber and building materials through our drive-thru service. This position involves assisting guests with product selection, processing orders, operating a forklift and ensuring a seamless and efficient experience for those utilizing our drive-thru lumber services.

Key ResponsibilitiesCustomer Assistance:

• Greet guests promptly as they arrive at the drive-thru, providing a welcoming and helpful demeanor.
• Assist guests in selecting appropriate lumber and building materials based on their needs and project requirements.

Drive-Thru Operations

• Process guest orders efficiently and accurately, utilizing the point-of-sale system.
• Provide guests with detailed information on products, prices, and any applicable promotions.
• Work with other team members to retrieve and package customer orders, ensuring all products are in good condition and ready for pick-up.

Forklift Operations

• Safely operate a forklift to move, load, and organize inventory and materials in the drive-thru area.
• Perform routine safety checks and maintenance on the forklift as required.
• Follow all safety protocols and guidelines while operating equipment.

Load Handling

• Safely and efficiently load purchased materials onto customers' vehicles, ensuring secure and balanced loads.
• Provide guidance on securing loads to ensure safe transportation.

Guest Service Excellent

• Address guest inquiries and concerns with professionalism and a focus on resolution.
• Ensure a positive and memorable guest experience through excellent service.

Drive Thru Organization

• Maintain cleanliness and organization in the drive-thru area.
• Collaborate with the warehouse team to restock products and ensure inventory availability.

Safety Compliance

• Adhere to safety protocols and guidelines when handling materials and assisting customers.
• Report any safety hazards or incidents promptly.

Qualifications & Skills

• Customer Service Experience: Previous experience in customer-facing roles is preferred, with a focus on delivering exceptional service.
• Communication Skills: Strong verbal communication skills, with the ability to listen to and understand customer needs.
• Attention to Detail: Ability to accurately process customer orders, payments, and product selections.
• Organizational Skills: Ability to keep the drive-thru area organized and ensure smooth order fulfillment processes.
• Physical Requirements: Ability to lift and handle heavy materials as needed
• Team Player: Ability to work well in a team environment, assisting coworkers and communicating effectively to meet customer needs.
• Technology Proficiency: Comfort with using point-of-sale systems and other technology to process orders and payments.
• Power Equipment Operation
• Must be a minimum of 18 years old

Availability

• Availability Requirements
• Must be available to work PT some evenings until 7pm and some Saturdays. Typically 25-28 hours/week
• Store Hours are Monday-Friday 6am-7pm and Saturday 7am-5pm

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid training
• Referral program

Shift:

• Day shift
• Morning shift

Work Location: In person