What are the responsibilities and job description for the Marketplace Merchandising Merchant position at Hartville Hardware?
ABOUT US: The HRM Enterprises, Inc. family of companies is made up of the store voted best place to visit in Ohio’s Amish Country, the country’s largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for customers from near and far. Our local, family-owned company is a leader in the markets we serve and is full of people who work each day to go beyond our customers’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.
POSITION SUMMARY
The Marketplace Merchandising Merchant is responsible for optimizing the customer experience and performance of product pages across third-party marketplaces such as Amazon, eBay, Walmart, Target, Etsy, and others for HRM Enterprises brands Hartville Hardware and Lehman’s. This role focuses on the enhancement of product content, pricing accuracy, visual presentation, and conversion-driven strategies that ensure each listing is competitive, informative, and brand-aligned. The Marketplace Merchandising Merchant will work collaboratively with the content, pricing, and analytics teams to continually improve product performance and customer satisfaction.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
Essential Functions Statement(s):
- - Optimize product listings across all marketplaces to enhance customer experience and increase conversion rates.
- - Develop high-quality, SEO-optimized product titles, bullet points, descriptions, and images.
- - Ensure consistent pricing strategies across all platforms, coordinating with internal pricing and merchandising teams.
- - Analyze customer reviews, questions, and feedback to identify areas for improvement in content and user experience.
- - Conduct regular audits of listings to ensure accuracy, brand consistency, and alignment with marketplace guidelines.
- - Monitor product page performance and use data to implement changes that improve ranking, traffic, and conversion.
- - Work with cross-functional teams to coordinate product launches, seasonal refreshes, and promotional opportunities.
- - Research competitor listings to identify best practices and competitive advantages.
- - Partner with the Marketplace Merchandising Manager on category strategy, pricing analysis, and promotional planning.
- - Ensure compliance with each platform’s policies, optimizing for algorithmic relevance and visibility.
- - Provide reports and insights on listing performance, customer behavior, and optimization results.
- - Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s):
- - Strong understanding of digital merchandising and customer journey optimization.
- - Experience creating and managing enhanced content and product detail pages.
- - Analytical skills to assess product performance and customer behavior.
- - Detail-oriented approach to product data accuracy, pricing, and content.
- - Ability to work collaboratively across creative, pricing, and operations teams.
- - Familiarity with third-party marketplace platforms and their content standards.
- - Proactive mindset with a drive for continual improvement and testing.
SKILLS & ABILITIES
- Bachelor’s degree in Business, Marketing, Merchandising, or a related field preferred.
- 2 years of experience in marketplace content optimization, eCommerce merchandising, or digital product management.
- Experience working with Amazon Seller Central or similar marketplace platforms.
- Relevant certifications in eCommerce, merchandising, or digital marketing are a plus.
LANGUAGE SKILLS
- Ability to read, write, and comprehend English.
- Excellent written communication skills with a focus on persuasive and informative content.
MATHEMATICAL SKILLS
- Ability to perform basic calculations, including pricing, markdowns, and metrics analysis.
WORK ENVIRONMENT
- This position operates in an office environment with occasional visits to retail or warehouse spaces.
- Appropriate safety equipment is available upon request.
