What are the responsibilities and job description for the Customer Service Representative position at Hartzell Propeller?
Description
Hartzell Propeller LLC
Hartzell Propeller LLC is the global leader in advanced technology aircraft propeller design and manufacturing for business, commercial and government customers. We design, develop, test, FAA Certify, manufacture, and support next-generation propellers with innovative blended airfoil technology utilizing aerospace grade aluminum and composite materials for all categories of aircraft.
The company traces its history to the very birth of modern aviation. It began in 1914, when a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller in 1917. The company was founded on the principle of "Built on Honor" – a clear and abiding value in our business which we still proudly display on our emblem today.
Key Deliverables:
1) Understand product line and quote prices, credit terms and prepare sales contracts for orders obtained.
2) Deliver excellent customer service by providing timely responses to customer inquiries and providing technical assistance to assure appropriate product selection for a given application.
3) To assist customers with general technical inquiries.
4) Coordinate with production, purchasing, and shipping to expedite product or services to meet customer needs.
5) Coordinate customer requirements with shipping and prepare export documentation when required.
6) Resolve customer complaints regarding billing or service rendered and refer service complaints to appropriate individuals for investigation.
Key Responsibilities
1) The Customer Service Representative is responsible for sales, customer service, clerical and office management functions.
2) Communication with customers by phone, email or in person to receive orders and manage and prioritize customer needs.
3) Purchase Order review and order entry.
4) Estimate dates of delivery to customers, prepare invoices, return material authorization and other documents as required.
5) Address complaints concerning billing or service rendered, gather and read digital or paper records such as purchase orders, sales tickets and charge slips to compile data.
Requirements
Education/Experience
Associate’s degree or equivalent from a two-year college or technical school desired, or a minimum of one to three years of related experience and/or training.
Technical Competencies
1) Excellent written and verbal communication skills
2) Financial Understanding (Pricing, Margins, Costing)
3) Experience with Invoicing
4) Understanding of Inventory Control
5) Basic computer skills; (Microsoft Office, Outlook, etc.).
6) Data Entry Skills
7) Basic Mathematical Skills
Behavioral Characteristics
1) Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
2) Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
3) Applied Learning – Assimilates and applies new job related information in a timely manner.
4) Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
5) Manages Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.
6) Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
EEO/AA/E-Verify Employer
