What are the responsibilities and job description for the Field Service Technician position at Harvard Integrations?
Provide service and customer support during field visits related to warranty and product installation.
Job Responsibilities / Key Accountabilities
- Lead all activities related to field service work.
- Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
- Follow all rules established by the site.
- Coordinate activities with customers and their contractors while on site.
- Perform supervisory activities with site installations.
- Document and record all field service activities.
- Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
- Use hand tools, powered tools, work at heights, use personal lifts, etc.
- Be the point of contact with customer with new or ongoing issues.
- Maintain service vehicle.
- Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
- Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
- Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
- Follow all established quality guidelines.
- Maintain a clean and orderly work area.
- Perform manufacturing and maintenance duties between field service trips.
- Perform additional duties as requested.
Additional Requirements
Licenses / Certifications : YES
Requirements
Educational Requirements / Degree(s)
High school education preferred.
Salary Description
23-$35 / hour
Salary : $23 - $35
