Business Analyst

Position Objective

The Harvard Companies provide important building services to thousands of clients across the business community. Harvard Maintenance and Harvard Protection Services are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. 

Position Objective:

Our pursuit of continuous improvement and Operational Excellence is supported by our corporate structure. As a member of the Project Management Office (PMO), the Business Analyst will play a dual role in supporting traditional business process analysis and advancing AI-driven initiatives. This individual will be responsible for researching, analyzing, and supporting the implementation of AI use cases aligned with strategic business goals.  The Business Analyst will consult with stakeholders to gather requirements, map business processes, identify improvement opportunities, and ensure that project outcomes deliver tangible business value. Additionally, this role will lead the discovery and evaluation of AI solutions, document research findings, and collaborate with cross-functional teams to successfully implement AI technologies across departments.

Essential Duties and Responsibilities

• Facilitate discovery sessions to elicit and document business requirements, develop detailed process maps, and identify value-adding initiatives
• Conduct market and academic research to identify trends, tools, models, and use cases for applying AI in business operations
• Evaluate the feasibility and ROI of proposed AI solutions and draft business cases for executive approval
• Collaborate with Data Science, IT, and business teams to translate AI research findings into implementable solutions
• Drive the definition of requirements, assumptions, constraints, risks, and dependencies for both traditional and AI-based strategic initiatives
• Document functional and non-functional requirements for AI and automation projects
• Support pilot testing and implementation of AI solutions, including model validation, business rule integration, and end-user feedback gathering
• Develop reports, documentation, and presentations to communicate progress and outcomes to stakeholders
• Apply technical knowledge and tools to help develop and optimize PMO and AI-related processes
• Maintain professional knowledge by researching emerging AI technologies, attending industry conferences, and participating in relevant professional societies

Knowledge and Skill Requirements

• Bachelor’s degree in business, computer science, data science, engineering, or a related field required
• Minimum 3–5 years of experience in Business Analysis, with at least 1–2 years supporting or researching AI/ML technologies or digital transformation initiatives
• Foundational knowledge of AI concepts (e.g., NLP, ML, RPA, predictive analytics) and ability to translate technical ideas to non-technical stakeholders
• Experience conducting feasibility studies and vendor evaluations for AI solutions
• Strong experience in requirements elicitation, process mapping, and workflow analysis
• Proficiency with tools such as Microsoft Visio, Lucidchart, Confluence, JIRA, ChatGPT, Copilot, or similar
• Strong analytical, documentation, and communication skills
• Demonstrated ability to work cross-functionally and build consensus across technical and non-technical teams
• Bilingual in English and Spanish preferred; ability to communicate effectively with a diverse population is a plus.

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V

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