Digital Platforms Specialist

Position Description

The Digital Platforms Specialist at Harvard Federal Credit Union plays an important role in supporting the maintenance, testing, and innovation of our Digital Banking Platform (Alkami), mobile apps, and other integrated digital solutions. This position helps ensure the smooth operation and continuous improvement of our digital banking services by contributing to platform performance, system activity tracking, and the optimization of available features. Reporting to the VP of Digital, with oversight from the Digital Platforms Lead, this role involves assisting with daily operational tasks, as well as supporting ongoing and long-term digital initiatives.

• Assist with routine maintenance and testing of the Digital Banking Platform (Alkami), mobile app, and other associated digital solutions, helping to ensure their functionality and performance.
• Contribute to troubleshooting and resolving platform-related issues, collaborating with internal teams and vendors to support smooth operation and minimal downtime.
• Support the tracking and reporting of system activity, helping to monitor platform usage, identify key metrics, and assess overall platform performance.
• Contribute to efforts aimed at optimizing the use of system features, helping to identify potential improvements and offering recommendations where appropriate.
• Work with vendors and internal stakeholders to track open tickets and support the resolution of platform-related issues in a timely manner.
• Assist with user acceptance testing (UAT) for new platform features or updates, ensuring they meet business needs and are ready for broader release.
• Help gather and organize user feedback to understand pain points, identify opportunities for service improvement, and contribute to enhancing the digital banking experience.
• Provide support for internal teams with documentation, training, and troubleshooting, ensuring they have the resources to effectively use the platform's features.
• Assist in the preparation of reports and presentations on digital banking performance, system activity, and feature usage for relevant stakeholders.
• Perform other job-related duties as needed

Basic Qualifications

Basic qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Bachelor's degree or equivalent years of relevant experience.

Additional Qualifications and Skills

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Experience with financial services or at a financial technology company, particularly in digital banking platforms.
• Familiarity with agile development methodologies and project management tools (e.g., Jira, Slack).
• Understanding of user research methodologies and principles.
• Strong;
  • interest in learning and working with new technologies, particularly within the digital finance space.
  • analytical and organizational skills, with the ability to assist in evaluating system performance and suggesting improvements
• Self-motivated, deadline-driven, and able to work independently in a hybrid office/remote environment, with a keen attention to detail.

Working Conditions

• Work is performed in an office environment. M-F 9:00 am - 5:00 pm.
• Attendance at the after-hours annual company meeting is required.

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• Harvard University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Harvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

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Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

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