What are the responsibilities and job description for the Program Manager, Executive Education position at Harvard University?
Job Summary
The Executive Education delivery team is seeking a Program Manager to oversee the planning and delivery of a portfolio of Executive Education programs. Program assignments may include open enrollment and/or custom programs, and include both on-site and virtual delivery.
Position Description
- Staff Management: Directs and manages two program coordinators; defines and communicates work standards and performance expectations, manages workflow through delegation and scheduled check in meetings, advises and facilitates professional development, provides ongoing feedback, trains new staff and provides ongoing coaching, communicates, motivates and guides staff around new processes and policies, serves as a role model.
- Program Analysis and Management of Logistics: Makes strategic decisions that affect and impact the success of the program, seeks and maintains knowledge of best practices and plans accordingly, tracks and monitors program budget, facilitates a seamless participant experience and maintains the highest level of customer service among the team, manages and tracks enrollment for all accepted participants.
- Relationship Management: Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors, maintains and disseminates program delivery updates, manages scope of delivery with external clients, manages internal and external vendors, negotiates with vendors, serves as the point person between all constituents.
- Conflict Resolution: Identifies and responds to potential areas of conflict, serves as the escalation point for all external client and participant concerns, uses judgment and escalates issues as appropriate.
- Crisis Management: Manages last minute program changes in real time, manages medical, weather, and other emergency situations.
- Leadership: Demonstrates the ability to; guide and deliver programs and other projects, support and facilitate department wide initiatives and business goals, motivate, encourage, and inspire staff, embrace and support change and deliver results, empower others.
- This role is also responsible for other duties as required.
Basic Qualifications
- College degree strongly preferred.
- Five or more years of related experience required.
Additional Qualifications and Skills
- Prior experience in an academic environment is preferred
- Strong written and verbal communication skills • Strong customer service orientation
- Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders
- Comfortable commanding and speaking to large groups
Working Conditions
- Ability to work extended overtime hours (including some evenings and weekends) is a must while programs are in session. This position may also include domestic or international travel depending on program needs.
- First 90 days of employment fully in person, on-campus (hybrid option following)
Additional Information
This is a 40-hour/week, overtime-eligible position.
This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. This role is required to be onsite for the entire duration of a program when in-session. When not in session, Executive Education expects Program Delivery staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Please note that for the first 90 days of employment, you will be expected to be onsite 5 days/week. This role is required to be onsite for the entire duration of a program when in-session. When not in session, Executive Education expects Program Delivery staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
About Us
Founded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Faculty & Student Services, General Administration
Department Office Location
USA - MA - Boston
Job Code
405012 Admin Professional (N)
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
-
Salary Grade
056
Department
Executive Education
Union
97 - Non-Union,Statutory Supervisor
Time Status
Full-time
Pre-Employment Screening
Identity
Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
#LI-WB1
Salary : $5,250
